Avatar of Zack
Zack
Flag for Australia asked on

Internet Connection Down SBS 2008 Which Services to Restart

Heyas,

Whenever their is power outage in our building a fair few of late we reboot the router and NTU and then normally we have to reboot the SBS Server to restore the net connection. My questions which specific services on SBS should we restart to  try restore the net connection, before going through a complete server reboot which take about 20 minutes.

Thank you.
SBS

Avatar of undefined
Last Comment
Rob Williams

8/22/2022 - Mon
Larry Struckmeyer MVP

Hmmm.... If the power is out for only a brief time the UPS should keep it all up.  If the power is off for any longer than the known stable time for the UPS you should have already shut off all the IT equipment.  

What type of internet service do you have?  Could it just be that the ISP supplied equipment needs more time than you expect to recycle after the power fails?

Seems to me there are only three possibilites.  Your equipment remains up, which means it should not lose the connection, and the ISP supplied peices reset, or everything resets, or the ISP stuff stays up and one or more of your peices resets.  It would be very useful in troubleshooting this to know which of those three things occcures.
Zack

ASKER
The type of internet service is an ADSL connection.

When I reboot The ISP modem and router they fully autheticate connect to the internet and when I plug a laptop in directly I get an internet connection. However the SBS server doesn't pickup I have an internet connection until after I have rebooted the server.

The equipment in the server room does remain up, the ups takes care of that. However the internet connection does drop out (obviously) when a power outage occurs. If I give the modem/router about 5 minutes it will pick their the internet connection again and connect, but I reboot the equipment because it's quicker.

Which leads to think that one of the SBS services isn't detecting the internet connection correctly after it has dropped out.

Thank you.
ASKER CERTIFIED SOLUTION
Rob Williams

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
SOLUTION
Log in to continue reading
Log In
Sign up - Free for 7 days
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Larry Struckmeyer MVP

. However the internet connection does drop out (obviously) when a power outage occurs.

I don't see anything obvious about that.  The power would have to be off for the ISP as well.  If all the bits in your office are live, the signal should remain constant.
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck
Zack

ASKER
Thanks guys it turned it was a dynamic IP that was being assigned to the server by the cisco router we have here. I can't believe a Cisco guy would set it up like that anyway I have changed it to static tested in and all seems well.

Cheers
Rob Williams

As mentioned earlier; "I am assuming your SBS has a static IP ?????  If it had a dynamic IP the symptoms you described would occur.  It should be static. "
The Cisco fellow would not be responsible for setting the server IP.  Regardless, glad to hear it has been resolved.
Thanks hellworld12345
Cheers!
--Rob

PS: if that is the case it means the router is the DHCP server.  Though it is not compulsory, the SBS should be your DHCP server.  If not make sure the Cisco router only assigns the SBS's IP for DNS and the server also hands out the DNS suffix (mydomain.local).