Link to home
Start Free TrialLog in
Avatar of Costas Georgiou
Costas GeorgiouFlag for Australia

asked on

Terminal Server 2008 Slowness Issue and recommendations

hi experts
    we have a deployment where 5-6 users access all there data trough terminal server
The users are real-estate agents and they use internet, Emails, download images etc on the terminal server

The main office is getting a download speed of 300KB/s with a line of 2.5Mbps

The internet download speed at the remote site where these users are is 700KB/s

Now the issue is that the users report the connection to be very slow and they are expecting it to be realtime

The server is performing relaxed as i have monitored the performance and i believe it’s not the server but the internet speed

The OS is server 2008 R2, Desktop experience enabled as was required by the users.

I plan to propose them an internet plan upgrade but last thing we want is no performance boost after upgrading as well

Has anyone had  experience with a similar setup,,,,
Which is the best way to go about it...

What is the recommended internet speed for an optimal terminal server session
Download and upload
Avatar of sivanov
sivanov
Flag of Bulgaria image

Hi there,
 It will be very hard to got recomendation about internet connection and et.c with the details above. For good recomendation some analyses need to be done.
lets start from this questinos:
 - Did users experience this slow responce only in peak hours or it is a constant behavior?
 - Did experiece get better if they connect from the internal network?
 - What exaclty the users are doing?
 - the beauty of the RDP is that it only trasfer picture from the server and keystrokes and mouse clicks from the user - so no real need for huge bandwith?
- are they trying to use the copy & paste functin between their PC and the Server using the RDP sessino?
- Did this behavior change recently?
- Are they passing trought firewall, TMG , etc.

You could also try to review the bandwith report from the ISP and compare the load with the time when the user complain.

Cheers
Svetlyo
ASKER CERTIFIED SOLUTION
Avatar of wtandrews
wtandrews
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial