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troubleshooting Question

Why doesn't this file open?

Avatar of Bruce Gust
Bruce GustFlag for United States of America asked on
4 Comments1 Solution557 ViewsLast Modified:
I've got two pdfs sitting in a directory. One opens up fine, the other does not and I don't know why.

Here's the one that opens: http://www.rssbenefits.com/forms/6.pdf

The one that doesn't is this one: http://www.rssbenefits.com/forms/7.pdf

I can download both forms and open them up if I go out to the ftp site and download them like that. But when I attempt to open form 7 using a URL, I get the following error:

403: Forbidden

This error message is generated when the web server is trying to access a file that does not exist or has been configured incorrectly

Troubleshooting suggestions:

Ensure that you have a valid home page defined in your website directory (example: /htdocs/index.html, /htdocs/index.php). On Unix, this is case sensitive and must be all lower case.

In your Account Manager, under Hosting Tools, click to .Reset File Permissions..

If you need help resetting file permissions, click here: http://www.networksolutions.com/support/resetting-file-permissions/

What am I missing?
Avatar of gr8gonzo
gr8gonzoFlag of United States of America imageConsultant

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