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Bruce Gust
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Why doesn't this file open?

I've got two pdfs sitting in a directory. One opens up fine, the other does not and I don't know why.

Here's the one that opens: http://www.rssbenefits.com/forms/6.pdf

The one that doesn't is this one: http://www.rssbenefits.com/forms/7.pdf

I can download both forms and open them up if I go out to the ftp site and download them like that. But when I attempt to open form 7 using a URL, I get the following error:

403: Forbidden

This error message is generated when the web server is trying to access a file that does not exist or has been configured incorrectly

Troubleshooting suggestions:

Ensure that you have a valid home page defined in your website directory (example: /htdocs/index.html, /htdocs/index.php). On Unix, this is case sensitive and must be all lower case.

In your Account Manager, under Hosting Tools, click to .Reset File Permissions..

If you need help resetting file permissions, click here: http://www.networksolutions.com/support/resetting-file-permissions/

What am I missing?

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Last Comment

8/22/2022 - Mon

Do you administer the web site?

Have you followed the instruction on reseting file permissions?  It would appear to be permisssions related.

FYI, I get the same result.  If I right click on the 7.pdf and choose SaveAs, it fails too.

Of note, when I right-click SaveAs on 6.pdf the filename defaults to 6.pdf but on 7.pdf the filename defaults to 7_pdf.

Probably just means the permissions are wrong on that 7.pdf file. The FTP server uses credentials that you provide, so THOSE credentials might have permissions to access the files, but the generic / anonymous web server credentials might not have enough permissions.

The file needs to either have global read privileges or read privileges for the user or group that the web server runs under.
Bruce Gust

I do administer the site, but is, "permissions" in this case relative to whether or not you can upload to a directory (i.e. 777 so you can upload a form to it, or is it something else)? And why would one form open up and the other not? I'm going to pursue the permissions link, but I'm trying to understand why a permissions issue would affect one form and not both?
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