Not a technical question. Lately I start doing a lot of upgrades, downtime, outages etc. I wonder if anyone have any metric for planing/communications. Say I know which server goes down. Whats running there, apps, how they will affect the users, external clients, developers, etc. Who communicate first, etc.
Anyone got any example of that? Thanks.
Thanks Ryan, email notification sounds great. Looking for more comprehensive way to document, metrics, etc. for the users and management....