troubleshooting Question

Office 2010 performance issues. Mostly Keyboard lag in Word and Outlook.

Avatar of Baleout
BaleoutFlag for New Zealand asked on
Microsoft Office
12 Comments2 Solutions3115 ViewsLast Modified:
Hi.  We recently upgraded a couple hundred desktops to Office 2010.   Since then most if not all of our users have been complaining about performance issues with the new software.  I imagined that Office 2010 would be a little slower (well, it could equally be a little faster.....)
but our users complain of a regular keyboard lag, for 10 seconds, several times a day.  by keyboard lag I mean that users are typing for 10 seconds with nothing appearing on screen, then, it catches up.  The only thing I can see in the Event Viewer around the time is that the Office Software Protection Service started up and did its licensing check, but it completed and when we looked at the KMS server, its doing its job properly and all client software is activated.
There is much talk of this on the internet and on this site but I havent seen any concrete solutions yet.  I have heard "disable add-ins" , disable the Microsoft OFV add in, check for shortcuts in home directorys and a few others to do with printers, but nothing I have tried has made a discernible difference - with the exception possibly of disabling all the add-ins in Word and Excel.  While this has improved the situation slightly, I am told by my users that "the lags are less frequent and of a shorter duration but still exist"  Well....if you know users, I'm betting that the problem still exists , period.  The problem is because its random and short duration we havent been able to monitor it ourselves in Task manager for example,   and cant see anything in the Event Viewer.  All pc's are XP Service Pack 3.
ASKER CERTIFIED SOLUTION
Baleout

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 2 Answers and 12 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 12 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros