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Baleout
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Office 2010 performance issues. Mostly Keyboard lag in Word and Outlook.

Hi.  We recently upgraded a couple hundred desktops to Office 2010.   Since then most if not all of our users have been complaining about performance issues with the new software.  I imagined that Office 2010 would be a little slower (well, it could equally be a little faster.....)
but our users complain of a regular keyboard lag, for 10 seconds, several times a day.  by keyboard lag I mean that users are typing for 10 seconds with nothing appearing on screen, then, it catches up.  The only thing I can see in the Event Viewer around the time is that the Office Software Protection Service started up and did its licensing check, but it completed and when we looked at the KMS server, its doing its job properly and all client software is activated.
There is much talk of this on the internet and on this site but I havent seen any concrete solutions yet.  I have heard "disable add-ins" , disable the Microsoft OFV add in, check for shortcuts in home directorys and a few others to do with printers, but nothing I have tried has made a discernible difference - with the exception possibly of disabling all the add-ins in Word and Excel.  While this has improved the situation slightly, I am told by my users that "the lags are less frequent and of a shorter duration but still exist"  Well....if you know users, I'm betting that the problem still exists , period.  The problem is because its random and short duration we havent been able to monitor it ourselves in Task manager for example,   and cant see anything in the Event Viewer.  All pc's are XP Service Pack 3.
Microsoft Office

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Baleout

8/22/2022 - Mon
Neil Russell

Spec of pcs?
Baleout

ASKER
They are all various specs, a year or 2 old.  Adequate,  with between 2 or 4 GB RAM
Baleout

ASKER
More like 3 or 4 GB mostly.
Your help has saved me hundreds of hours of internet surfing.
fblack61
SOLUTION
Colleen Kayter

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Baleout

ASKER
I've requested that this question be closed as follows:

Accepted answer: 0 points for Baleout's comment #38169091

for the following reason:

Because we found the solution ourselves.
Colleen Kayter

@Baleout. Skipped Vista, tyvm. But when MS stops supporting the OS 10+ years after its intro, and the pro facto standard right now, Windows 7, has been shipping for 2+ years and is stable, it's time to install the OS designed to work with the apps. What was the point of upgrading the apps? 2003 worked just fine.

Your discovery about the dictionaries sounds akin to my comment re: shared templates... But so glad you didn't need any help shooting your trouble.
Baleout

ASKER
@NerdyWoman.  I dont come on here  much so am unsure of protocol.  I havent asked that many questions and have never intentionally deleted any of them.  I am always very grateful to those who take the time to offer suggestions.  Hence my closing comments.
Thanks for all your help.  Really.
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Baleout

ASKER
Need to award points.
Baleout

ASKER
"Other factors might be add-in templates. I used to have 65 users, each with their own normal template, but also connected to a shared template (to access some 400+ autotext docs) whenever Word was open"

"Your discovery about the dictionaries sounds akin to my comment re: shared templates... But so glad you didn't need any help shooting your trouble. "

Having read the above 2 comments from NerdyWoman, I have to agree with her.  In my haste I read "add-in templates" as "add-ins" and so dismissed it having already been down that path. Despite her tone being a little confrontational, she is right.  Had I have taken the time to read her comments properly, I would probably have arrived at the solution sooner.  Assisted points required then I think, and Thanks, NerdyWoman.
Colleen Kayter

Thank you, Baleout for your graciousness. I apologize for being confrontational. I can understand your contrasting "shared" with "add-in." Sometimes word choices make all the difference. What was so obvious in my mind...

I would like to note that you commented about the problem and solution so that other legacy system users might benefit. If you choose to delete a question, the entire conversation is gone, not accessible to anyone.

I'm not in this for the points. I make my quota each month so I don't have to pay to help people. The gesture is a thoughtful one, but I'm okay with however the moderator chooses to handle it.
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William Peck
Baleout

ASKER
As discussed, we found solution ourselves but assisted points required here.