Windows 7 Constant 'Random' BSOD

If the blue screens started about the same time you put in the other4gb, have you taken out the memory stick and tried to go back to 4gb?

Try uninstalling the Lenovo Solution Center software

BSODs can be caused by a number of issues - hardware and software. Quite often the dump files reveal very little, except to confirm there is an issue. Intermittent hardware failure is often the cause. When changing RAM precuations against ESD (electrostatic discharge) are often not taken which can lead to small damage to circuits. In any case to trobleshoot I would suggest a process of elimination:
1 - Run hardware diagnostics - soak test Memory checkers, Hard drive tests
2  - As suggested by SeaSenor, reduce RAM, possibly replace with a new RAM module
3 - Remove unused/unnecessary software
4 - RE-load Windows from scratch, a clean install with only the required software may be quicker as a side effect of this
5 - Replace Hard disk, hard disk can also cause this kind of issue

All in all pretty frustrating issue to address and ultimately it could also be a failed logic board (motherboard) with a very intermittent issue. Tough as the ventors will probably not see the issue with their diagnostics.

Good Luck

Okay, I ran the Lenovo Solution Center Device Test, and the memory test FAILED!  Error code WME001000-QHXBRF.  I don't know what that means.  I'll grab another memory stick tomorrow and run the test again.  I don't know why memtest didn't catch it...

I'd remove the one you put in last and rerun it.

then switch them and run again. It should isolate the bad stick.

What spec is the new memory you added? This can also be caused by a memory module mismatch.
That machine can take either DDR3 PC3-10600 OR DDR3 PC3-8500 are both of your chips the same?
Ideally you should be buying a matched pair of chips at the same time as a single 8Gb kit.

Okay, both chips are the same manufacturer.  I took and tested one at a time, in the same slot.  Both came out fine.  Then I tested in the other slot.  Still fine.  Now both are in and guess what?  It tests FINE.. ?

I beleive that 4Gb is the maximum memory supported by this unit. Even if a 64Bit OS.

Mark

<<4Gb is the maximum >> per slot I think, so 8 total is OK, however all but one of your stop codes are memory related, so it clearly doesn't like this ram. Put the original 2 x 2GB sticks back in and see how it goes.

Chris B

Another thing to check is what bios version you have. Look at the available updates, you may find memory management improvements mentioned.

Chris B

BIOS Verison is 1.39.  It does look like it needs to be updated.  The new version that ThinkVantage System Update tells me is 1.51.07

I ran Prime95 for 10 hours, though the laptop did go to sleep on me, it seems to be running fine.  Came through fine.  Was on test 8 when I shut it off.

I hope this entire issue was not just from LOOSE memory or something... I won't be able to tell if it's good by the time I give it back to the customer.

Okay, update, the computer is COMING BACK.  The customer is still having BSOD's.  I'm going to put different memory in it when the laptop comes in and see how that does.  I will keep everyone aprised.

Okay, we have had 4 BSOD's in the last two weeks.  0x00000050 and 0x0000001a.  I'm uploading the minidumps from those.  Also, I have switch out the memory from 8GB (2x4GB) to 4GB (2x2GB) in an attempt to see if it is truly memory.
Minidump2.zip

The latest dump and the first one pointed to :-

This is pointing towards your graphics driver. dxgmms1.sys
Try upgrading your ATI graphics driver and uninstalling Firefox may help if you are running that.
https://wiki.mozilla.org/Blocklisting/Blocked_Graphics_Drivers#AMD.2FATI_cards

If that doesn't apply and you have already ran chkdsk and sfc /scannow, I would be looking toward a Hard Disk Problem.

If that doesn't work and as long as the other dumps don't tie in with your memory replacement, I would replace the drive

The others point to
One points to memory corruption
One POints to Fileinfo.sys
Which just maybe as a result of the above

Mark

Okay, I've been running Prime 95 for the past 4 hours and I have not had any issues.  According to the Lenovo Update, the video card is up to date.

Ok. So did that sort it out then?
Perhaps give it a day or so.

Mark

I still think it was the second 4gb memory stick that was added.  :)

I'm going to throw in 2 different 4GB sticks and see if they work fine.  Maybe it is just those 4GB sticks I had in before...

I'm not so sure. Going back to my original post about that unit not supporting 8Gb. It may take it and the unit may see it. But, if it's unreliable, that could be why it's not supported.

Mark

Okay, NEW PROBLEM.  I'm having update issues.  I've chkdsk'd the hard drive, and it came out fine.  When you go to Programs and Features, View Installed Updates, it says there is no updates installed.  I have attempted to do an in-place upgrade, which fails.  Any ideas how to fix this?  I tried to manually uninstall SP1 (on a guess) with the command wusa.exe /uninstall /kb:976932 but it failed with a catastrophic failure.

I reinstalled the Intel Rapid Storage Technology driver, which I have seen causes issues with Windows Update.  It did allow me to install some updates, but I still can't do an in-place upgrade and it still says there is no updates installed.

try stopping Update Services.
Then rename SoftwareDistribution Folder in c:\windows
Restart update services and try updating again.

It will take a while to update. Maybe as long as an hour or two.

Mark

Tried that, error code 0x80070002

Can you re-run sp1 install?

Service Pack 1 (64 bit, standalone) fails with same error 0x80070002

have you been through this yet?

http://support.microsoft.com/kb/956698  (skip down to the Vista/2008 section)

Marks suggestion has you renaming the entire Softwaredistribution folder, this article describes renaming the 'download' subfolder of it.

not sure if it would help, or if it even matters, but needed to point it out I felt.

Thanks for the suggestions, but same issue :(

In regedit, navigate to:

HKLM\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options

do you see a wuauclt.exe entry?

SeaSenor.  No, I do not see that entry in the registry.  Would that be an issue?

As for a clean install, I know that is an OPTION, but I think it would take 48 hours to get this back to sort of how it is, due to it is a Business laptop for a business, with lots of programs, backups, and network settings all set up specifically.

well at $35 per hour x 48 hours that's $1680...

not a bad day :P

Ha, hilarious. :P  Unfortunately, it does not work that way here.  We charge the time that it SHOULD take us, not what it DOES take us

I put in 2 different 4GB memory sticks to make a total of 8GB, and I have still not had any BSOD's, which is good, but I can not get this Windows Update 0x80070002 issue fixed :(

Okay, uploading the CBS.log.  I'm seeing a possile issue but not the solution, the trustedinstaller looks like it is having issues.  0x80070005.

Oops, here's the log
CBS.zip

It seems SP1 is the issue try this
http://support.microsoft.com/kb/2575082

Mark

usbstor.inf and usbstor.pnf already have full permissions for System and Administrators.  Service Pack 1 installation fails with error 0x8007002 FILE_NOT_FOUND

have you tried a different source for your install file?

Goof idea SeaSenor, try downloading the Service pack and run it locally as a stand alone install.
You can get it here
http://support.microsoft.com/kb/935791#Download

if that works, do the same for sp2

Mark

Memory WAS the cause of all the issues, and replacing it did stop the BSOD's, however the damage to the file system (Windows) was done.  I have done a clean install, and have not had an issue since.  Thank you for all your help!