WSUS Computer, "Windows could not search for new updates, Error Code 800B0001", Windows Update encountered an unknown error

LeoS
LeoS used Ask the Experts™
on
Reloaded Computer managed by wsus.  How do I correct this error?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
You shoud give more details:
Operating system, what was happened with computer?
Some problems are described here:
http://support.microsoft.com/kb/822798/en-us
Try to delete (rename) Software Distribution folder (stop update service at first and start it after deletion).
Try turning off the Antivirus software or Firewall Software.

CT

Author

Commented:
Please forgieve me for not giving more details.
Operating System is Windows 7 Enterprise Edition 32bit.
The Computer was reloaded using SCCM, then got the error described, unable to update via wsus.
Last action, installing updates after checking online for updates, still set to receive updates: Managed by your system administrator.
I will try deleting Software Distribution folder after the updates finish installing & let you know what happens.  Thank you.
Fundamentals of JavaScript

Learn the fundamentals of the popular programming language JavaScript so that you can explore the realm of web development.

Author

Commented:
i will try turning off the Antivirus software as well, there is no firewall software.

Author

Commented:
I noticed an error in the Event Log, Event ID 4107 Microsoft Windows CAPI2 and followed advice from technet post -  http://social.technet.microsoft.com/wiki/contents/articles/3128.event-id-4107-microsoft-windows-capi2.aspx
from a command prompt, typed the following command: certutil -urlcache * delete
post states error is because the Microsoft Certificate Trust List (CTL) Publisher certificate expired.  I read another post where inability for a managed Computer to get updates was related to trust/certificate issues.
Check if you can get the update from online, also check this link..

http://windows.microsoft.com/is-IS/windows7/Windows-Update-error-800B0001

Author

Commented:
Can get update from online but this Computer needs to be managed by wsus.  i will check that link, thank you

Author

Commented:
Issue is resolved, updates are Managed by wsus again & installing.  i did not get to attempt any EE suggestions because i was already trying a couple of things--not sure which resolved it.
Resolution was either:
1. allowing updates to run from online
or
2. advice from technet post -  http://social.technet.microsoft.com/wiki/contents/articles/3128.event-id-4107-microsoft-windows-capi2.aspx
from a command prompt, typed the following command: certutil -urlcache * delete

Author

Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for LeoS's comment #38155883

for the following reason:

Issue was resolved by one of two things i was already attempting.

Author

Commented:
Error returned after a few updates ran managed by wsus, i spoke too soon.

Author

Commented:
unfortunately turning off antivirus did not help

Author

Commented:
i ran the Microsoft Fix it from http://support.microsoft.com/kb/822798/en-us suggested by als315 and the computer is now running the update managed by wsus.  i will run a few more updates managed by wsus before i celebrate and call this fixed this time around.

Author

Commented:
when i tried to register dll, regsvr32 /u initpki.dll, error message "The module "initpki.dll" failed to load. specified module could not be found

Author

Commented:
Error occurred again. Microsoft Fix it from http://support.microsoft.com/kb/822798/en-us suggested by als315 appeared to correct issue but after restart error occurred again.

Author

Commented:
Currently working thru http://windows.microsoft.com/is-IS/windows7/Windows-Update-error-800B0001  suggested by Venurajav

Author

Commented:
System Update Readiness Tool does not correct the problem, as per link http://windows.microsoft.com/is-IS/windows7/Windows-Update-error-800B0001 suggested by Venurajav; next step per this link is to repair Windows, going to try that next
I have cmd fils for WSUS clients repair (you can play with commands):
REM Stop the Automatic Updates service
net stop wuauserv

REM Stop the Windows Management Instrumentation service
net stop winmgmt

REM Backup ReportingEvents.log. Then, delete the contents of
REM %systemroot%\SoftwareDistribution and
REM %systemroot%\system32\WBEM\Repository
REM copy %systemroot%\softwaredistribution\reportingevents.log %homedrive%\
del /f /q %systemroot%\softwaredistribution\*.*
move %homedrive%\reportingevents.log %systemroot%\softwaredistribution

REM Delete SusClientID and AccountDomainSid keys from
REM HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
SET WU_KEY=HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
reg delete %WU_KEY% /v SusClientID
reg delete %WU_KEY% /v AccountDomainSid
SET WU_KEY=

REM Start the Automatic Updates service
net start wuauserv

REM Start the Windows Management Instrumentation service
net start winmgmt

REM Force a group policy update
gpupdate /force

REM Roll the WU Client...
wuauclt /resetauthorization /detectnow

Author

Commented:
thank you als315, i tried those commands, still same error.  more background, this computer was formerly windows xp, deleted out of active directory and out of sccm, reloaded using sccm.  only reloaded computers are having this issue, new computers are not having this issue.  error on wsus server?

Author

Commented:
reloaded windows 7 enterprise edition, 32bit

Author

Commented:
ran repair on Windows 7 then it allowed updates managed by wsus, installing 84 updates now.  after restart seems to be where the error occurs, i'll report in what happens after 84 updates complete and it restarts

Author

Commented:
Issue resolved, Windows is up to date, all Updates applied managed by wsus! Repair of Windows 7 corrected the issue as per link http://windows.microsoft.com/is-IS/windows7/Windows-Update-error-800B0001 suggested by Venurajav.  Points to Venurajav. Cheers!

Author

Commented:

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial