troubleshooting Question

Backup Exec 2012 annot backup Exchange Database - No Healthy Copy

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maderitetech asked on
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I'm having a problem with Backup Exec running a backup on the Exchange database like it used to just a few days before. The error I'm getting when I edit the job, and then edit the selection list and drill down the MS Information Store to my Exchange database and the 'Mailbox Database (#)' is:

Browse Failure

Failure to browse 'Mailbox Database (#)'

Backup Exec could not back up the Exchange database because it could not find a healthy copy of the database. If I click on View additional information, I get a long string which I can't copy and paste that begins "QueryMetaData: MDQ_Backup..."

I think I have a problem with the System Logon Account. Here's why.

Weeks ago the backup was running fine. Once SP1a was downloaded and the system rebooted, I started getting errors about not being able to backup stuff that worked fine before. I found an answer to that problem at this website - the logon data in Backup Exec was corrupt. I deleted the logon data and created a new System Logon Account. It wasn't the default one I had before for the local host, but it seemed like everything was fine. Then BE2012 wouldn't backup the BKUPEXEC instance of SQL 2005 runtime DB on a disaster recovery backup. Tech support helped me to setup a new System Logon Account using the Active Directory domain\name settings.

That seemed to work fine for a day. Then the problem I have now showed up - BE thinks my Exchange DB is not healthy. But Exchange is working fine.

I think if I could get back to whatever the original System Logon Account was, using the local machine, not any AD info, everything would work fine. Or maybe a new SLA would work. I don't know.

Does anybody have any answers?

BTW, I've already read and tried a few of Symantec's articles. No help.

Using Backup Exec 2012 on Windows 2008 Server R2 Standard

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