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AblSysadmin
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Upgrade from Windows 7 to Windows 8

hi, I upgraded  my windows 7 pc to windows 8 and now i am unable to access the internet via IE and firefox. all settings are set correctly.

please advise
Windows 8Windows 7

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AblSysadmin

8/22/2022 - Mon
Raiduu

Hello!

Can you ping sony.com? Is there any errors in event log about network?
AblSysadmin

ASKER
ping 100%.  Systems and application log attached. please rename txt files to evtx
Application--2-.zip
System.zip
MPJHorner

Try a different browser, if not dive into internet explorer settings and reset them.
If you can ping its either Port 80 problem on firewall (which i highly doubt) or a browser issue.

Let me know your findings.
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AblSysadmin

ASKER
tried firefox and IE. same issue. firewall disabled completely not difference. enabled firewall same issue. reset settings same issue
Raiduu

Hello!

Try this:
After each command try sony.com on your browser
CMD->ipconfig /flushdns
CMD->ipconfig /release -> ipconfig /renew
If these do not work for you go to next step.
Try to uninstall the network drivers and reinstall them. Tell me if that helped.
AblSysadmin

ASKER
sorry to ask this but i am really new to windows 8...please advise how to get this done
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Raiduu

Hello!

You need to access CMD Windows Command Line. To open this up just search for CMD and you will find it. After that you will have to write those commands in to the CMD like in Windows 7 and you can uninstall network drivers from Computer Management like in Windows 7 and reinstall them by updating them from there as well, but after uninstall restart you computer.
I hope this helps you.
AblSysadmin

ASKER
cool....give me a few min
AblSysadmin

ASKER
did not help
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Raiduu

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AblSysadmin

ASKER
i think we are close to the point of a clean install