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File not showing up in shared folder unless user reboots pc

We  have a user who has to retrieve files from a network share. After the vendor places the file in the share she cant see the file unless she reboots her pc. I have had her try from another pc and there was no problem. Other people that access the same share do not have this problem. She is able to see the folder that the file is in but the file wont appear unless she reboots . Any ideas what could be causing this? User is Running Windows 7 .
Microsoft Legacy OSWindows OSWindows 7

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Brian Stricklin

8/22/2022 - Mon