I am looking for a solution as such:
I want to install a VoIP soft phone on my remote worker's pc. When they make a call from their soft phone I want to be able to listen in on it from my office so as I can monitor how they are doing.
It's just a small set up I need and the simplest (hosted?) solution is required. Any advice on how I can achieve this? Calls would be into the USA from Asia.