Avatar of wfcrr
wfcrr
Flag for United States of America asked on

Video card not working

I have an Asus M2N68 AM SE2 mobo OS XP Pro and tried putting in a video card. The card is not being recognized. I do have power to the card and it's fan runs when I boot.  Have a digital cable running to monitor. Have tried the AMD cd with the driver and when I run the install, says no card is installed?

XFX Radeon HD 6870 1GB GDDR5 PCIe, Dual ...this is a new card, never used before. The computer I am putting it in has been in use for a few years, not sure if, well, just no idea why it isn't displaying or being seen. I have this exact same card in another computer and it was a no brainer putting it in the other computer, but that other computer is running Win7Pro and  Gigabyte mobo.  Any help is appreciated.  Thanks.
Components

Avatar of undefined
Last Comment
rindi

8/22/2022 - Mon
jamietoner

whats the specs of the power supply?
CinnamonSynonym

Did it have a PCI card in the slot before you put the video card in it? If it's full of dust it might not be making a good connection.
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
rwheeler23
wfcrr

ASKER
PS is 750W.

Had a card in there for while, I took it out about a month ago.  I used canned air to clear the slot after I had tried the card one time.
wfcrr

ASKER
the PS has a 6 pin that I plugged into one of the slots. It has two slots, I assume for jumping the power from one card to another.   Maybe it takes two power plugs, not just one?
rindi

Check the BIOS settings, you may have to first disable the mainboard's internal graphics before you can use the external one, or you may have to enable both, or change the priority so the PCI-E displays before the internal one. Also make sure the card is properly seated.
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
wfcrr

ASKER
how do I get into bios?
jamietoner

the card does require both 6pin power connections
jamietoner

Also verify your psu is big enough to power the card.
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes
rindi

Check the manual of the mainboard. Usually by pressing either the Del, F1, F2, F10 or ESC key when booting up. Normally the key needed is also displayed shortly after turning the PC on, before it starts loading the OS.
wfcrr

ASKER
PSU is 750w. The CPU is an AMD Phenom 9600, so I think I am ok with the 750w?  The fan is running on the card.
Lior Karasenti

750w psu is more then enough..
Check if the card came with molex to pci-e 6 pin
then you can plug both
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
wfcrr

ASKER
I looked in my other computer and noticed the same card  I am using in that computer, it has both power slots being used, so I went back to the one we are talking about and plugged in two 6 pin connectors in the two power slots.  Still get the same result, though one thing different, when I only used one 6 pin power slot, the fan on the card ran very fast. Now wtih the two 6 pin power slots, the fan runs quietly.
Lior Karasenti

You can try plug the "new" card to the other(working) computer and see if it starts
and plug the "old" card to the new computer and see what result you get

maybe the card not working
wfcrr

ASKER
got into bios, but I don't see anthying to change from mobo display to vid card display, or, I just don't know what to look for in bios?
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
rindi

Could be under Advanced, Chipset if there is such an option.
wfcrr

ASKER
advanced, chipset, there is northbridge configuration and southbridge configuration.  Not sure where to go in either of those.  I did notice in Southbridge there is a advanced graphics adapter and some options there, not sure what I am looking at...?
wfcrr

ASKER
found this online regarding the Southbridge configuration.  One option is PCIE> PIC>IGP.  Other option is IGP>PCI>PCIE.
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
wfcrr

ASKER
can you guys tell if maybe this mobo does not work with this card?
ASKER CERTIFIED SOLUTION
rindi

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.