Avatar of Cobra25
Cobra25
 asked on

Error Printing Images/Maps

We have a Konica Minolta printer here at the office, and its working fine for printing documents. Now when i try to print a map from any of the PCs, it starts spooling and then it will stop at say 4kb/20mb and say 'Error Printing'. I have a Server 2008 R2 server configured as a print server with the latest drivers, and when i print from the server itself, it prints immediately. I am not sure how to troubleshoot next.
Windows Server 2008Windows 7Printers and Scanners

Avatar of undefined
Last Comment
Cobra25

8/22/2022 - Mon
helpfinder

if printing from cllient is a problem, but from server it works, then probably LAN infratructure makes problems.
Make some LAN research, use wireshark to see what is going on when you do print job
Cobra25

ASKER
It's a really basic network so i doubt its network issue. There are 7 Pc's and 1 switch, the jobs are getting sent to the printer, just errors out, seems to be configuration related.
helpfinder

could you test to print much more smaller map, not 20MB, but maybe 5?
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
Cobra25

ASKER
Same issue. Btw we can rule out it being a network problem since it prints fine from the server.
helpfinder

but I guess server send job directly to printer, clients send it to printer thru server.
what if you set that printer on client (so avoid printing thru print server), get you the same error?
hdhondt

What application is used to print these maps? Can you try a different application?
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Cobra25

ASKER
Google maps. But it does print off of the server, and i think its the same driver for the workstations that the server uses. Not sure what else it could be here?
ASKER CERTIFIED SOLUTION
hdhondt

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
David Johnson, CD

Same issue. Btw we can rule out it being a network problem since it prints fine from the server.

That statement makes absolutely no sense. It in fact points to the network and the drivers being used by the client machines that make the difference. Does this printer have an ip address? If so then a 'print server' is not needed. What is the model number of this unknown Konica Printer?
Cobra25

ASKER
Guys, it is a browser issue and not network whatsoever as i mentioned.

I tried with Firefox and it works right away, but it doesnt work in IE9. What setting would control this in IE9?
Your help has saved me hundreds of hours of internet surfing.
fblack61
David Johnson, CD

in the IE printer options try turning off shrink to fit.
Cobra25

ASKER
Do you have any instructions on how to do this on IE9/Win7.

Just for the record, i tried compatibility mode and added the site to the Trusted Sites and no luck.
hdhondt

As per my previous comment, how does Print Preview look?

As an aside, I don't understand why people insist on using IE. Firefox is one hell of a lot better in just about every way. Personally I prefer Opera, which comes preloaded with most things that Firefox needs extensions for. Of course, that's also a matter of preference. What's not a preference though is that Opera is far and away the most secure browser - possibly because it has only a small user base.
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Cobra25

ASKER
Switched to PCL drivers, issue resolved.