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http 500 internet error

one user in my company get error when he open explorer "http 500 internet error" he has xp how i fix it?
Windows XPWeb Browsers

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Member_2_4694817

8/22/2022 - Mon
helpfinder

500 internet error is a error on provider (server side) not on client.
What is the page which is trying to open first? btw I assume we are talking about internet explorer, not about windows explorer.
buildingit

ASKER
any page give this error ,and i dont think its in server side beacouse all the user can open
helpfinder

then check for malware or virus on that computer.
try to log as different user on that PC and check.
try to run in Safe mode with networking and check
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buildingit

ASKER
if i log on with administrator same error
Dave Baldwin

500 is a server error.  The only way that the user is 'causing' it is if the application on the server can be crashed with bad info from the client.  It could be a poorly written application.  We are supposed to write the application so that the client can't crash it and cause a 500 or any other kind of error.  So even if this instance is caused by bad info from the client, the application on the server does have a problem.
buildingit

ASKER
so how can i fix it ?beacuse all other user dont have problem
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Dave Baldwin

How are you connecting to the application?  Internet Explorer?  Which version?  Do you have to login or does the program login automatically?  You said above that you get the same error if you login as administrator but on a different computer?
buildingit

ASKER
just fom this computer have a problem and use explorer 8
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IanTh

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Member_2_4694817

With a 500 error you should also see a short "signature" line naming the web server emitting the message. Do you get this line? Is it suspicious (e.g. always "localhost")?
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