troubleshooting Question

Track Down RDP Disconnection

Avatar of ottcomputing
ottcomputing asked on
Remote AccessMicrosoft Legacy OSWindows Server 2008
7 Comments1 Solution1797 ViewsLast Modified:
Hi everyone,

I have a client who is constantly having his RDP connections overridden.  The error he receives:

"Your Remote Desktop session has ended.

Another user connected to the remote computer, so your connection was lost.  Try connecting again, or contact your network administrator or technical support group."

Now, I know what this means, someone with the same login ID has connected and disconnected an active session.  What I can't find is source of the login.  The security audit log in the event viewer doesn't show me any helpful information at the time it happens.  

For example, AROUND the right time (not exactly the right time, but I allow for clock drift) I get this:


Log Name:      Security
Source:        Microsoft-Windows-Security-Auditing
Date:          7/6/2012 2:43:37 PM
Event ID:      4634
Task Category: Logoff
Level:         Information
Keywords:      Audit Success
User:          N/A
Computer:      obs-stdr2.obs.local
Description:
An account was logged off.

Subject:
      Security ID:            OBS\OBS-SBS$
      Account Name:            OBS-SBS$
      Account Domain:            OBS
      Logon ID:            0xc9b46f6

Logon Type:                  3

Can anyone help me figure this out?  This user keeps having his app drop on him and sometimes restart quotes.

Thanks in advance.
ASKER CERTIFIED SOLUTION
ottcomputing

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