troubleshooting Question

PC certificate store malware problem

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actioncoFlag for United Kingdom of Great Britain and Northern Ireland asked on
Anti-Virus AppsAnti-Spyware
8 Comments1 Solution615 ViewsLast Modified:
A user has brought his home PC into the office for us to look at. It has a malware problem unlike anything I have seen before.

The user starts up the Chrome browser and is taken to his normal homepage of https://google.co.uk  - but the "https" is crossed out in red, like it was an unknown SSL certificate. When I click on the SSL cert and drill down to the details, I see it was issued to *.173.194.255.255. The same thing happens in IE as well. The user is running Vista Home Premium.

I've run Malwarebytes which cleaned a number of items (including some trojans) but the problem persists. I have run Kasepersky TDS KIller but that didn't find anything.

I would be grateful for some help.
ASKER CERTIFIED SOLUTION
actionco

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