troubleshooting Question

Cell phone asking for pin after upgrade to Exchange 2010, but never set one

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notacomputergeekFlag for United States of America asked on
ExchangeCell PhonesSBS
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An employee has a Verizon android Google phone that has been syncing with the Exchange 2003 server for the last year. She has never had to use a pin to use her phone.

Over the weekend, I migrated their SBS 2003 server to a SBS 2011 server and now it suddenly is asking for a pin. Having never set a pin, we don't know what to enter to unlock the phone and we're now at 9 failed attempts.

I have disabled the "Require password" in the Client Access policy and even rebooted the server, but the phone still asks for a pin to unlock.

The employee took the phone to Verizon and they immediately said that the pin is set by Exchange and to see the IT person. I can't see where there are any default pins assigned in Exchange and thought this was established on the phone.

Any thoughts before we clear the phone and start over.
ASKER CERTIFIED SOLUTION
jgerbasi

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