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troubleshooting Question

Cell phone asking for pin after upgrade to Exchange 2010, but never set one

Avatar of notacomputergeek
notacomputergeekFlag for United States of America asked on
ExchangeSBSCell Phones
9 Comments1 Solution2180 ViewsLast Modified:
An employee has a Verizon android Google phone that has been syncing with the Exchange 2003 server for the last year. She has never had to use a pin to use her phone.

Over the weekend, I migrated their SBS 2003 server to a SBS 2011 server and now it suddenly is asking for a pin. Having never set a pin, we don't know what to enter to unlock the phone and we're now at 9 failed attempts.

I have disabled the "Require password" in the Client Access policy and even rebooted the server, but the phone still asks for a pin to unlock.

The employee took the phone to Verizon and they immediately said that the pin is set by Exchange and to see the IT person. I can't see where there are any default pins assigned in Exchange and thought this was established on the phone.

Any thoughts before we clear the phone and start over.
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