Why Experts Exchange?
Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.
Jim Murphy
Programmer at Smart IT Solutions
When asked, what has been your best career decision?
Deciding to stick with EE.
Mohamed Asif
Technical Department Head
Being involved with EE helped me to grow personally and professionally.
Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question
Connect with Certified Experts to gain insight and support on specific technology challenges including:
Troubleshooting
Research
Professional Opinions
Ask a QuestionDid You Know?
We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE
troubleshooting Question
Cell phone asking for pin after upgrade to Exchange 2010, but never set one
notacomputergeek
asked on
asked on
An employee has a Verizon android Google phone that has been syncing with the Exchange 2003 server for the last year. She has never had to use a pin to use her phone.
Over the weekend, I migrated their SBS 2003 server to a SBS 2011 server and now it suddenly is asking for a pin. Having never set a pin, we don't know what to enter to unlock the phone and we're now at 9 failed attempts.
I have disabled the "Require password" in the Client Access policy and even rebooted the server, but the phone still asks for a pin to unlock.
The employee took the phone to Verizon and they immediately said that the pin is set by Exchange and to see the IT person. I can't see where there are any default pins assigned in Exchange and thought this was established on the phone.
Any thoughts before we clear the phone and start over.
Over the weekend, I migrated their SBS 2003 server to a SBS 2011 server and now it suddenly is asking for a pin. Having never set a pin, we don't know what to enter to unlock the phone and we're now at 9 failed attempts.
I have disabled the "Require password" in the Client Access policy and even rebooted the server, but the phone still asks for a pin to unlock.
The employee took the phone to Verizon and they immediately said that the pin is set by Exchange and to see the IT person. I can't see where there are any default pins assigned in Exchange and thought this was established on the phone.
Any thoughts before we clear the phone and start over.
Our community of experts have been thoroughly vetted for their expertise and industry experience.