thelink12
asked on
I am stumped, cant use "Save As" with word files.
I can honestly say I am stumped with this one. Dell Desktop, Windows XP SP3. Plenty of HD space free, 3 GB memory, Dual Core processor. When I open a Word file and click on "Save" it works fine. When I click on "Save As" I hear a generic "BOOMP" sound indicating an error and then Word crashes. No error message, no warning just a loud noise and Word closes. Nothing in Event Viewer that points me in any direction. Started happening a week ago. Not sure if it is related but when I bring up the print menu in the same file the scroll bar that is normally seen is missing. I can use the scroll wheel to scroll between printers but no scroll bar. Excell seems to be working fine. Here is what I have done so far, (not in exact order.)
1. Recreated normal.dot
2. Removed any Office startup items.
3. Removed any Word startup items.
4. Disabled or removed Add-ins from Word.
5. Tried performing the same functions under another account and it persisted.
6. Created new account and tried under new account and it still persisted.
7. Ran MSCONFIG and disabled all startup items and it still persisted.
8. Booted into safe mode and the issue still persisted.
9. Deleted HKCU --> Software --> Microsoft --> Office--> 12.0 -->Word
10. Deleted HKLM --> Software --> Microsoft --> Office--> 12.0 -->Word
11. Uninstalled Office 2007, rebooted, reinstalled and issue persisted.
12. Uninstalled Office 2007, deleted folder from C:\program files, rebooted and reinstalled Office and issue persisted.
13. Ran winword /r
14. Ran Office Diagnostics.
15. Ran Repair from Add/Remove.
16. Removed all printers and print drivers.
Bear in mind, this list is not in order. Just a list of things I have tried.
1. Recreated normal.dot
2. Removed any Office startup items.
3. Removed any Word startup items.
4. Disabled or removed Add-ins from Word.
5. Tried performing the same functions under another account and it persisted.
6. Created new account and tried under new account and it still persisted.
7. Ran MSCONFIG and disabled all startup items and it still persisted.
8. Booted into safe mode and the issue still persisted.
9. Deleted HKCU --> Software --> Microsoft --> Office--> 12.0 -->Word
10. Deleted HKLM --> Software --> Microsoft --> Office--> 12.0 -->Word
11. Uninstalled Office 2007, rebooted, reinstalled and issue persisted.
12. Uninstalled Office 2007, deleted folder from C:\program files, rebooted and reinstalled Office and issue persisted.
13. Ran winword /r
14. Ran Office Diagnostics.
15. Ran Repair from Add/Remove.
16. Removed all printers and print drivers.
Bear in mind, this list is not in order. Just a list of things I have tried.
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ASKER
That is what I am thinking about but really dont want to.
you might find a system restore point from a week or two ago
ASKER
Cant believe I had to reinstall Windows. Pain in the A$$. Although since I have standard images, dropping an image on a spare and transferring data was pretty quick and painless.
surely there is a solution to this crazy issue.. but i have yet to find one that works for anyone consistently... only in rare cases do people get it fixed.
If someone knows of a solution, I wish they would share it.... I will if I can get one.
the image thing is a good idea.
just out of curiosity, which imaging software do you use?... and is it pretty nice?
If someone knows of a solution, I wish they would share it.... I will if I can get one.
the image thing is a good idea.
just out of curiosity, which imaging software do you use?... and is it pretty nice?
ASKER
Been using Acronis for years. I am a small 150 person shop. It's cheap and works great for images as well as archiving PCs when people leave the company.
ASKER