We help IT Professionals succeed at work.
Get Started

Lost data and Pics during transfer.....HELP!

Last Modified: 2016-11-24
Customer with a Dell XPS 430 model Vista 64 PC is running slow and I went to look at it.She has a 1 TB hard drive that is 85% full. 500 GB of that is Pictures. I got the pc running good enough to bring back to the customer's house while I ordered parts to build a new pc.When at customer's house I backed up all documents, pics, and music to a seagate 1 TB external network hard drive. I told customer not to use the PC while it was backing up. I was told by customer she never touched it since I brought it back to her. After PC parts came in and new windows 7 computer was built I went and picked up the customer's old Dell PC. I then moved all documents, pics, etc. to my PC. When I went to look for data moved to my PC,it was empty. I then looked at customer's Dell Vista PC and data was gone but the hard drive was still 85% full and I still can't find where the data is. It's not on my Windows 7 PC, her Dell Vista PC or the external back up. I don't understand where the data could be if the Dell PC's hard drive is still 85% full but no docs or pics can be found on customer's Dell Vista hard drive. Can someone please explain to me what I can do now to retrieve data.
I also ran a disc defrag and check disc after moving data. If any questions please ask as I am in a bind .
Watch Question
The More I know, the more I don't know
Distinguished Expert 2020
This problem has been solved!
Unlock 2 Answers and 16 Comments.
See Answers
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE