troubleshooting Question

Exchange Server behaving erratically

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PERSJWMFlag for United States of America asked on
ExchangeWindows Server 2003
11 Comments1 Solution446 ViewsLast Modified:
At my organization, updates have not been run regularly on the servers, including the Windows 2003 / Exchange 2003 server.  This server runs GFI Faxmaker and has been virtualized.  On 6/23/2012, I ran all of the outstanding updates (about 140 of them - yeah, I know... ridiculous).  The following Tuesday everything started going wrong.  We have a server that has the modem card for fax and Faxmaker is loaded on that.  Faxmaker is also loaded on the Exchange server.  Since that time, here is a list of the items that are broken:

1. The system will only receive incoming faxes but will not send outgoing faxes
2. There seem to be intermittent "lock-ups" of the mail server.  When this happens, everyone's Outlook client prompts them for credentials.  Once it clears up within a few seconds, closing Outlook and re-opening it restores the connection.
3. Backups are failing with the error from ARCserve that says E8602 "Failed to read from database. (DBNAME=First Storage Group, EC=)
4. Backups using NT Backup fail with the error "The device reported an error on a request to write data to the media.  Error reported: Unknown Error.  There may be a hardware or media problem.  Please check the system event log for relevant failures".  I'm attempting to backup the first storage group to a mapped drive on another server.  

The event logs don't reflect anything usable towards all of these problems.  Any assistance with this would be greatly appreciated.  Thanks!

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