Printing Nightmare
Our print spooler is going crazy and utilizing high CPU usage most of the day.
Let me explain a little bit about our environment.
We have 3 Windows 2008 R2 Terminal servers, that our users log into and use for day to day purposes (MS Office, printing, etc.). They have multiple printers of various manufacturers (Brother, HP, Canon, OKI), so we have numerous drivers installed on our separate print server (also Windows Server 2008 R2). I've set all the printers to use the "winprint" processor with RAW format, and I've also set them to print directly to the printer, instead of spooling. We figured this may help with the spooler going haywire. I've set the printers to Render Print Jobs on Client Computers, and have disabled bi-directional support (read that this can help with printing).
After making all of these changes, we continue to have high CPU usage on our terminal servers, however, the print server is fine when it comes to CPU usage. Can anyone assist with this? Thanks!
Let me explain a little bit about our environment.
We have 3 Windows 2008 R2 Terminal servers, that our users log into and use for day to day purposes (MS Office, printing, etc.). They have multiple printers of various manufacturers (Brother, HP, Canon, OKI), so we have numerous drivers installed on our separate print server (also Windows Server 2008 R2). I've set all the printers to use the "winprint" processor with RAW format, and I've also set them to print directly to the printer, instead of spooling. We figured this may help with the spooler going haywire. I've set the printers to Render Print Jobs on Client Computers, and have disabled bi-directional support (read that this can help with printing).
After making all of these changes, we continue to have high CPU usage on our terminal servers, however, the print server is fine when it comes to CPU usage. Can anyone assist with this? Thanks!
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ASKER
I'll check our systems to see if this update was applied. Thanks!
I just checked for updated drivers yesterday, and I didn't see the HP UPD update. Yes, we are using the HP UPD (5.4). I'll instal this one and see if it helps.
I've tried using the Brother UPD, but it doesn't work.
Thanks for the support. I'll keep you posted.
I just checked for updated drivers yesterday, and I didn't see the HP UPD update. Yes, we are using the HP UPD (5.4). I'll instal this one and see if it helps.
I've tried using the Brother UPD, but it doesn't work.
Thanks for the support. I'll keep you posted.
ASKER
I've installed the KB 2647753 update on our print server and terminal servers, but I'm waiting for a reboot on these systems to finish the installation.
I've also installed the latest HP UPD 5.5. We'll see if this helps next week.
I'll keep you posted. Thanks for the help!
I've also installed the latest HP UPD 5.5. We'll see if this helps next week.
I'll keep you posted. Thanks for the help!
ASKER
The KB seems to have corrected our spooling issue. Thanks for the info!
Actually, it appears that this update originally was causing these kinds of problems--Microsoft has re-released it, and it fixes it. This is also accompanied by a continual re-installation of this update, until fixed.
ASKER
Do you have a link for this new update?
It is the same link, based on the info, it was updated August 14, 2012 to Rev 4.0
http://support.microsoft.com/kb/2647753
http://support.microsoft.com/kb/2647753
ASKER
Great! Thank you for the update. I'm not sure if we're going to install this. It seems as if the first patch is working, but you never know.
ASKER
I've changed the printers to use the spooler, instead of printing directly to the printer. It wasn't helping and actually causing more issues.