Avatar of Nathan Kaufman
Nathan Kaufman
Flag for United States of America asked on

VSS Writers in Failed State on SBS 2003 Server

I'm using StorageCraft Shadow Protect for a full system backup solution, after installing the software I keep getting VSS Writer fails, as listed below.  StorageCraft says it's not their problem and it's a Microsoft issue.  They say the writer switching modes is taking a while, sometimes over 2 minutes, and it usually should take only 15-20 seconds.  I tried re-registering DLL's, stoping or starting shadowcopy on the volume drive, and rebooting the server.  I still keep getting VSS in failed state.  I Was wondering what options out there that I have left to fix this issue.


C:\Documents and Settings\PCLINK>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {388f968a-5eb5-44ce-974d-27d029888062}
   State: [9] Failed
   Last error: No error

Writer name: 'SqlServerWriter'
   Writer Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
   Writer Instance Id: {d23bf6ca-8edd-4e7d-9793-72642350ca0e}
   State: [9] Failed
   Last error: No error

Writer name: 'MSDEWriter'
   Writer Id: {f8544ac1-0611-4fa5-b04b-f7ee00b03277}
   Writer Instance Id: {726a5a80-0d57-4457-86b0-a1efbd4e95d6}
   State: [1] Stable
   Last error: No error

Writer name: 'FRS Writer'
   Writer Id: {d76f5a28-3092-4589-ba48-2958fb88ce29}
   Writer Instance Id: {e24c8c31-dc8e-499d-bc34-fcf602e19156}
   State: [9] Failed
   Last error: No error

Writer name: 'IIS Metabase Writer'
   Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
   Writer Instance Id: {4cfa8afe-ca89-4e39-b56b-77004d24654b}
   State: [9] Failed
   Last error: No error

Writer name: 'Dhcp Jet Writer'
   Writer Id: {be9ac81e-3619-421f-920f-4c6fea9e93ad}
   Writer Instance Id: {b1a56faa-2be0-4922-b11a-8fe9b2c7b930}
   State: [9] Failed
   Last error: No error

Writer name: 'Microsoft Exchange Writer'
   Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
   Writer Instance Id: {ede9cd40-6ddd-4d3a-aef7-581390606c40}
   State: [9] Failed
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {c70e13a5-9d05-4708-8c5b-a851d2a59fbf}
   State: [9] Failed
   Last error: No error

Writer name: 'WINS Jet Writer'
   Writer Id: {f08c1483-8407-4a26-8c26-6c267a629741}
   Writer Instance Id: {80d0a67d-9589-49d7-af42-bd427039a869}
   State: [9] Failed
   Last error: No error

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {6dba45cb-6851-49ab-9a67-592ca1fff2e8}
   State: [1] Stable
   Last error: No error

Writer name: 'NTDS'
   Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}
   Writer Instance Id: {2c1488ef-0cbd-4b1d-98f6-ba00ce48efa3}
   State: [9] Failed
   Last error: No error

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {0df26d93-3520-4742-b6c7-7a2e163eb396}
   State: [1] Stable
   Last error: No error

Writer name: 'Event Log Writer'
   Writer Id: {eee8c692-67ed-4250-8d86-390603070d00}
   Writer Instance Id: {1ebe8084-3727-4fc7-b4e0-fbb2a918146f}
   State: [1] Stable
   Last error: No error


C:\Documents and Settings\PCLINK>

Log from last three Backups:


          113C6A
11-Jul-2012 10:30:00 service 100 service (build 51) started job by incremental trigger
11-Jul-2012 10:30:00 service 104 4.2.5.16175 6264-96E2
11-Jul-2012 10:30:00 service 100 backup volume C:\ (NTFS)
11-Jul-2012 10:30:06 service 102 creating snapshot for  \\?\Volume{14d8e659-e990-11dc-818b-806e6f6e6963}
11-Jul-2012 10:30:06 service 199 try snapshot by  VSS API by STC provider
11-Jul-2012 10:31:20 service 150 retrieving snapshot name.
11-Jul-2012 10:31:20 service 302 GetsnapshotName error VSS object not found
11-Jul-2012 10:31:22 service 199 try snapshot by  VSNAP API directly
11-Jul-2012 10:31:23 service 150 retrieving snapshot name.
11-Jul-2012 10:31:23 service 103 snapshot was created by  VSNAP API directly. It took 1 minutes and 17 seconds
11-Jul-2012 10:31:23 service 104 image will be created by VDIFF
11-Jul-2012 10:31:23 sptask 111 sbrun -mdn ( sbvol -fi \\?\STC_SnapShot_Volume_21_0 \\?\Volume{14d8e659-e990-11dc-818b-806e6f6e6963} : sbcrypt -50 : sbfile -wd F:\StorageCraft\C_VOL-b006-i026.spi )
11-Jul-2012 10:31:23 sptask 110 Worker thread has started
11-Jul-2012 10:31:23 (loader) 112 corelogic version: 4.0.235.13839
11-Jul-2012 10:31:23 sbvol 109 free space exclusion on
11-Jul-2012 10:31:24 sbvol 107 incremental tracking is on, generation count: 26
11-Jul-2012 10:31:24 sbvol 117 incremental tracking is on, 638608 of 487990376 (0%) updated sectors
11-Jul-2012 10:31:26 sbvol 101 successfully opened volume \\?\Volume{14d8e659-e990-11dc-818b-806e6f6e6963}
11-Jul-2012 10:31:26 sbvol 107 FAT system area sectors: 0
11-Jul-2012 10:31:26 sbvol 112 file \\?\STC_SnapShot_Volume_21_0\pagefile.sys excluded OK
11-Jul-2012 10:31:26 sbcrypt 109 filter started
11-Jul-2012 10:31:26 sbfile 101 successfully opened file F:\StorageCraft\C_VOL-b006-i026.spi
11-Jul-2012 10:31:26 sbvol 107 disk MBR sectors: 1
11-Jul-2012 10:31:26 sbvol 107 first track sectors: 63
11-Jul-2012 10:31:26 sbvol 109 disk CHS 30377/255/63 partition 1
11-Jul-2012 10:31:28 sbcrypt 107 compression mode: 5
11-Jul-2012 10:31:28 sbcrypt 107 encryption mode: 0
11-Jul-2012 10:31:49 sbvol 109 last volume read done
11-Jul-2012 10:31:49 sbcrypt 109 tail started
11-Jul-2012 10:31:49 sbcrypt 109 fini done
11-Jul-2012 10:31:49 sbfile 193 MD5:b425954c3e6e1c35338aedfae22ad86b F:\StorageCraft\C_VOL-b006-i026.spi
11-Jul-2012 10:31:49 sbfile 200 OK F:\StorageCraft\C_VOL-b006-i026.spi
11-Jul-2012 10:31:49 sbfile 109 fini done
11-Jul-2012 10:31:49 sbvol 109 incremental tracker reset OK
11-Jul-2012 10:31:49 sbvol 109 fini done
11-Jul-2012 10:31:49 sptask 114 Process finished successfully
11-Jul-2012 10:31:52 service 105 snapshots were destroyed


          115168
11-Jul-2012 12:00:00 service 100 service (build 51) started job by incremental trigger
11-Jul-2012 12:00:00 service 104 4.2.5.16175 6264-96E2
11-Jul-2012 12:00:00 service 100 backup volume C:\ (NTFS)
11-Jul-2012 12:00:05 service 102 creating snapshot for  \\?\Volume{14d8e659-e990-11dc-818b-806e6f6e6963}
11-Jul-2012 12:00:05 service 199 try snapshot by  VSS API by STC provider
11-Jul-2012 12:03:03 service 150 retrieving snapshot name.
11-Jul-2012 12:03:03 service 302 GetsnapshotName error VSS object not found
11-Jul-2012 12:03:04 service 199 try snapshot by  VSNAP API directly
11-Jul-2012 12:03:20 service 302 Cannot take snapshot. Error: The semaphore timeout period has expired. 0x80070079(2147942521). Method:  VSNAP API directly. Volumes count: 1.
11-Jul-2012 12:03:20 service 301 Cannot take snapshot (The semaphore timeout period has expired. 0x80070079(2147942521)) - retry in 30 seconds
11-Jul-2012 12:03:50 service 199 try snapshot by  VSS API by STC provider
11-Jul-2012 12:05:34 service 150 retrieving snapshot name.
11-Jul-2012 12:05:34 service 103 snapshot was created by  VSS API by STC provider. It took 5 minutes and 29 seconds
11-Jul-2012 12:05:34 service 104 image will be created by VDIFF
11-Jul-2012 12:05:34 sptask 111 sbrun -mdn ( sbvol -fi \\?\STC_SnapShot_Volume_21_0 \\?\Volume{14d8e659-e990-11dc-818b-806e6f6e6963} : sbcrypt -50 : sbfile -wd F:\StorageCraft\C_VOL-b006-i027.spi )
11-Jul-2012 12:05:34 sptask 110 Worker thread has started
11-Jul-2012 12:05:34 (loader) 112 corelogic version: 4.0.235.13839
11-Jul-2012 12:05:34 sbvol 109 free space exclusion on
11-Jul-2012 12:05:34 sbvol 107 incremental tracking is on, generation count: 27
11-Jul-2012 12:05:34 sbvol 117 incremental tracking is on, 744724 of 487990376 (0%) updated sectors
11-Jul-2012 12:05:55 sbvol 101 successfully opened volume \\?\Volume{14d8e659-e990-11dc-818b-806e6f6e6963}
11-Jul-2012 12:05:55 sbvol 107 FAT system area sectors: 0
11-Jul-2012 12:05:56 sbvol 112 file \\?\STC_SnapShot_Volume_21_0\pagefile.sys excluded OK
11-Jul-2012 12:05:56 sbcrypt 109 filter started
11-Jul-2012 12:05:56 sbfile 101 successfully opened file F:\StorageCraft\C_VOL-b006-i027.spi
11-Jul-2012 12:05:56 sbvol 107 disk MBR sectors: 1
11-Jul-2012 12:05:56 sbvol 107 first track sectors: 63
11-Jul-2012 12:05:56 sbvol 109 disk CHS 30377/255/63 partition 1
11-Jul-2012 12:06:02 sbcrypt 107 compression mode: 5
11-Jul-2012 12:06:02 sbcrypt 107 encryption mode: 0
11-Jul-2012 12:06:30 sbvol 109 last volume read done
11-Jul-2012 12:06:30 sbcrypt 109 tail started
11-Jul-2012 12:06:30 sbcrypt 109 fini done
11-Jul-2012 12:06:30 sbfile 193 MD5:2fd9bb107d648d25d63b758c50ace25b F:\StorageCraft\C_VOL-b006-i027.spi
11-Jul-2012 12:06:30 sbfile 200 OK F:\StorageCraft\C_VOL-b006-i027.spi
11-Jul-2012 12:06:30 sbfile 109 fini done
11-Jul-2012 12:06:30 sbvol 109 incremental tracker reset OK
11-Jul-2012 12:06:30 sbvol 109 fini done
11-Jul-2012 12:06:30 sptask 114 Process finished successfully
11-Jul-2012 12:06:45 service 105 snapshots were destroyed


          116986
11-Jul-2012 13:30:00 service 100 service (build 51) started job by incremental trigger
11-Jul-2012 13:30:00 service 104 4.2.5.16175 6264-96E2
11-Jul-2012 13:30:00 service 100 backup volume C:\ (NTFS)
11-Jul-2012 13:30:05 service 102 creating snapshot for  \\?\Volume{14d8e659-e990-11dc-818b-806e6f6e6963}
11-Jul-2012 13:30:05 service 199 try snapshot by  VSS API by STC provider
11-Jul-2012 13:31:21 service 150 retrieving snapshot name.
11-Jul-2012 13:31:21 service 302 GetsnapshotName error VSS object not found
11-Jul-2012 13:31:22 service 199 try snapshot by  VSNAP API directly
11-Jul-2012 13:31:23 service 150 retrieving snapshot name.
11-Jul-2012 13:31:23 service 103 snapshot was created by  VSNAP API directly. It took 1 minutes and 18 seconds
11-Jul-2012 13:31:23 service 104 image will be created by VDIFF
11-Jul-2012 13:31:23 sptask 111 sbrun -mdn ( sbvol -fi \\?\STC_SnapShot_Volume_21_0 \\?\Volume{14d8e659-e990-11dc-818b-806e6f6e6963} : sbcrypt -50 : sbfile -wd F:\StorageCraft\C_VOL-b006-i028.spi )
11-Jul-2012 13:31:23 sptask 110 Worker thread has started
11-Jul-2012 13:31:24 (loader) 112 corelogic version: 4.0.235.13839
11-Jul-2012 13:31:24 sbvol 109 free space exclusion on
11-Jul-2012 13:31:24 sbvol 107 incremental tracking is on, generation count: 28
11-Jul-2012 13:31:24 sbvol 117 incremental tracking is on, 599679 of 487990376 (0%) updated sectors
11-Jul-2012 13:31:26 sbvol 101 successfully opened volume \\?\Volume{14d8e659-e990-11dc-818b-806e6f6e6963}
11-Jul-2012 13:31:26 sbvol 107 FAT system area sectors: 0
11-Jul-2012 13:31:26 sbvol 112 file \\?\STC_SnapShot_Volume_21_0\pagefile.sys excluded OK
11-Jul-2012 13:31:26 sbcrypt 109 filter started
11-Jul-2012 13:31:26 sbfile 101 successfully opened file F:\StorageCraft\C_VOL-b006-i028.spi
11-Jul-2012 13:31:26 sbvol 107 disk MBR sectors: 1
11-Jul-2012 13:31:26 sbvol 107 first track sectors: 63
11-Jul-2012 13:31:26 sbvol 109 disk CHS 30377/255/63 partition 1
11-Jul-2012 13:31:27 sbcrypt 107 compression mode: 5
11-Jul-2012 13:31:27 sbcrypt 107 encryption mode: 0
11-Jul-2012 13:31:52 sbvol 109 last volume read done
11-Jul-2012 13:31:52 sbcrypt 109 tail started
11-Jul-2012 13:31:52 sbcrypt 109 fini done
11-Jul-2012 13:31:52 sbfile 193 MD5:48fd1087047832a89780e8889531bfda F:\StorageCraft\C_VOL-b006-i028.spi
11-Jul-2012 13:31:52 sbfile 200 OK F:\StorageCraft\C_VOL-b006-i028.spi
11-Jul-2012 13:31:52 sbfile 109 fini done
11-Jul-2012 13:31:52 sbvol 109 incremental tracker reset OK
11-Jul-2012 13:31:52 sbvol 109 fini done
11-Jul-2012 13:31:52 sptask 114 Process finished successfully
11-Jul-2012 13:31:55 service 105 snapshots were destroyed
SBSStorage SoftwareWindows Server 2003

Avatar of undefined
Last Comment
Nathan Kaufman

8/22/2022 - Mon
SOLUTION
prashant9885

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
prashant9885

MS VSS service should be in manual state and  the StorageCraft Shadow Copy Provider service's start value should be set to "Automatic.".

I assume you are doing drive level backup, can you isolate and configure seperate jobs for each drive and see where it fails.

you can also run check disk on drives to see if there are any disk related errors.
SOLUTION
Member_2_4984608

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
Nathan Kaufman

ASKER
I ran chkdsk and it came up with errors, so going to try chkdsk /f and see if that helps.  It does complete backups most of the time, it's just the VSS writers keep going into failed state.  Some of the backups aren't good though as it does a non VSS image backup...  some are good, so it's not a good solution as all backups should be VSS based and be good backups.  I'll update the post after I run chkdsk /f  and see if that helps resolve the issue.
Nathan Kaufman

ASKER
After running chkdsk /f and doing disk defrag it still comes up with errors.  S.M.A.R.T. is not available on these drives so I'm not sure how to check the health of the drives.  They're in a RAID 1 and are using SATA 1.5GB/s drives.  I still keep getting VSS failed state, but just appears to be random, not when anything is being backed up
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
ASKER CERTIFIED SOLUTION
Log in to continue reading
Log In
Sign up - Free for 7 days
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Nathan Kaufman

ASKER
It's an HP server, I'll check the health of the system drives with the utility you suggest and see what it says, thanks.