troubleshooting Question

Backup Exec 11d Inventory Fails on Empty Slot in Dell 124T Library

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Dennis_Atkins asked on
HardwareWindows Server 2003Storage SoftwareDell
10 Comments1 Solution1542 ViewsLast Modified:
I am trying to setup our Dell 124T robotic tape library on a replacement W2003 server with a clean install of backup exec 11d(SP5).

Backup Exec sees the drive and slots.  It can catalog the tapes.  It can inventory slots that are populated with tapes.

The problems comes up when I run an inventory job on the whole library.  Once it hits the first empty slot the job errors out and takes the drive and library offline.

Here is the error:

Robotic library hardware error:
The robotic library has reported a general hardware error condition. Manual intervention, calibration, etc., may be required. This may be a device related hardware problem, or it may be some other hardware problem (i.e. SCSI card/bus etc.). The library and drive states have been set to offline. Please attend to this condition.

I have tried to install both Symantec and Dell drivers.  Windows is seeing the devices as:
Dell (tm) PowerVault (tm) 124T Autoloader
Quantum LTO 2 Tape Drive

It is attached to the server with a LSI MegaRAID 320-1 SCSI Controller

Any help is appreciated.

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