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Creating new items in list when a new email arrives, sharepoint 2010

Hi everyone.

Can anyone help me with the above problem.

I have a test single farm sharepoint 2010.

I have now got the incoming emails to work, and tried to create a workflow so that the email wil trigger a task for another list.

In Sharepoint designer, it is only 1 step.

Create item in HelpDesk List (output to Variable:create)

This work flow works when i upload a docuemtn manully, but not when it auto inserts the email via incoming emails.

Can anyone please help.

Microsoft SharePoint

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8/22/2022 - Mon