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lianne143Flag for United States of America

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MS Exchange information store is not starting Error1053: The service did not respond to strart or control request in a timely fashion

Hi Guys


We use microsoft exchange server 2007 and the Microsoft information store service has stopped. Last night the exchange server backup had failed. Even though the backup failed i was able to send and receive  emails till the noon.I thought if i restart the information store the backup may not fail.

I restarted the information store in the afternoon and after that the information store is not starting again. If start the service it take some time and throws with an error

windows could not start the Microsoft Exchange Information store on Local computer.

Error1053: The service did not respond to strart or control request in a timely fashion.
 
I checked the event viewer


Log Name : Application
Source:MSExchange Active Synch
Event: 1016


Log Name is Application
Source:MSExchange System Attend
Event:4001

Please help how to trouble shoot this problem.
Thanks
Avatar of Sushil Sonawane
Sushil Sonawane
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reboot the server and then try
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PriceD

Try stopping all the exchange services.  And then restart them.  If that doesn't work then do a reboot.
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Manpreet SIngh Khatra
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ASKER

I stopped all the service and i was no able to stop the ADT toplogy service and i restarted the  exchange server the MS Information Store service started by itself sucessfully and  iam able to send and receive emails now.In the event viewer i have continious errors comming up 5-10-15 minutes . Iam not very good at exchange and there was not any changes made in the Active directory.Bit  worried why this errrors coming up continiously in the event viewer. Please help me to trouble shoot this issue before something serious could happen. I cant loose my exchange.

Log Name : Application
Source: MSExchange Active Synch
Event: 1022

Log Name : Application
Source: MSExchange AD Access
Event:2604

Log Name : Application
Source:MSExchange Active Synch
Event:1015

Log Name : Application
Source:MSExchange System Attend
Event: 4001

Log Name : Application
Source:MSExchange SA
Event: 9385

Log Name : Application
Source:MSExchange ADAccess
Event: 2604

Log Name : Application
Source:MSExchange SA
Event: 9057

Thanks
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I have attached the event logs . The first log is as requested i have copied 9385,2604 and 9057

and the second contains more event IDs which i randomly selected.

Pls let me know if you need further details
Exchange-events1.txt
Exchange-events-2.txt
The Exchange server is 2007
Version 8.3(Build 83.6)
Edition:Standard
Roles:HT ,CAS,Mailbox


which runs on Windows  2008 Standard version 6 Build Service pack2
Where is the Group ?? Is it in the same location ??
/dc=local/dc=domain/ou=Microsoft Exchange Security Groups/cn=Exchange Server

Is Exchange server Object member of this group ... if not please make it right away !!

Which OU does the Exchange server object situated ?? Was it Moved or was any new GP applied on the OU ??

How many DC\GC do we have and are they pingable\contactable to Exchange ??

Looks more of a AD issue .... please check how many NIC's do we have and their Order and let me know

- Rancy
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The BDC time was not in sync with the PDC . But all other servers including the exchange time was in synch with the PCD.

The BDC time difference was almost 6 minutes compared  to the PDC

I  went to the BDC and in the window time services i noticed the Startup type was set to Manual and i dont know why it was set to manual.

So i set it up to Automatic. After setting this, the BDC time is now in synch with the PDC.


I have not virtualised any servers. All the servers are individual physical server.

Exchange is installed on a seperate dedicated server and not installed on our DC

Exchange is in the same group and it is located in the Server OU where all our servers located and it was not moved to other OU.


WE have one domain with 2 DCs and the PDC hosts Schema master, Domain master,PDC,RID pool manager and Infrastructure Master and i suppose the PDC is the GC and both are pingable to Exchange

We have 2 NICS in the PDC and both NICS are teamed.

In the last couple of weeks iam noticing something weird.I loose the RDP session with the my PDC 4-6 times  during my office hours.
But parallely i open RDP with other servers but i dont loose the RDP session with them.
I dont know if my PDC NIC is playing up and if this is causing other errors in the event viewer

Thanks
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Teaming was already pre configured when i took over this network. If you feel that teaming is not going to make any difference in the network performance i will remove it. Now exchange is in synch with PDC and BDC. I will post the results tomorrow on Dcdiag / netdiag..

I have not ran ExBPA in the past. Any tutorial will be appreciated.Also in my  PDC(GC)
the space on my C drive  is very low and planning to extend the space asap.Its started giving errors on Event:13570  source NtFrs



Rancy

The affected server was a GC. Once i set the time sync Automatically.The time on all servers are in synch.
Iam not getting Time service errors now. I have not checked if the memory is stable on the server.Is there any utility to check the memory
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Thanks Guys

Now Iam getting auto discover errors on the event viewer.I have attached the  event logs in the  text. Please help me to sort this problem.
Iam planning to install new Exchange 2010 with new infrastructure comming in. But until then i want to keep my existing exchange up and running without any major problems.
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Thanks Guys Much appreciated for your Timely help!!!