GMAIL outlook client
one of my client's are using Google apps as a mail host... all are receiving mail without errors but on one user account getting the following error message while he's busy working he machine...
-Your IMAP server wants to alert you to the following: Web login required (Failure)
- Symptoms; IT will continuously prompt for a username and password even thou we enter the correct newly created password.
followed these reasons, no avail...
Reason 1:
Google, like any other email provider protects the system against automated bots, scripts and probable abusing the account activity for sending spam messages. Because of any abnormal activity (unusual bandwidth utilization) from your computer, Google might suspect it as a spamming activity, hence IMAP server require authentication.
Reason 2:
If you are checking your email too frequently or sending email messages to a very large number of recipients, Google may again consider it as spamming and ask you to authenticate again.
To this writing, Google recommends to set mail client to check for new messages not more than once every 10 minutes.
no avail
can any assists, really needs to be done,
I've read about the; The only way to solve It now, is by clearing the CAPTCHA. But, i want to be 100 percent sure
-Your IMAP server wants to alert you to the following: Web login required (Failure)
- Symptoms; IT will continuously prompt for a username and password even thou we enter the correct newly created password.
followed these reasons, no avail...
Reason 1:
Google, like any other email provider protects the system against automated bots, scripts and probable abusing the account activity for sending spam messages. Because of any abnormal activity (unusual bandwidth utilization) from your computer, Google might suspect it as a spamming activity, hence IMAP server require authentication.
Reason 2:
If you are checking your email too frequently or sending email messages to a very large number of recipients, Google may again consider it as spamming and ask you to authenticate again.
To this writing, Google recommends to set mail client to check for new messages not more than once every 10 minutes.
no avail
can any assists, really needs to be done,
I've read about the; The only way to solve It now, is by clearing the CAPTCHA. But, i want to be 100 percent sure
Look i can suggest few things for you to check and try to resolve the issue.
1. Start -> Run -> Control keymgr.dll (check if there is any cached entry if so make a note and preferably remove it).
2. Is the version of Outlook\Windows updated likewise other clients ??
3. What if you create a new Outlook profile for the user ?
4. Hope you have AV on the machine and its updated and do a full scan to check for any Virus.
- Rancy
1. Start -> Run -> Control keymgr.dll (check if there is any cached entry if so make a note and preferably remove it).
2. Is the version of Outlook\Windows updated likewise other clients ??
3. What if you create a new Outlook profile for the user ?
4. Hope you have AV on the machine and its updated and do a full scan to check for any Virus.
- Rancy
What other IMAP devices is the user using to connect to Google Apps? iPhone, iPAD, home computers, etc?
Google limits the number of concurrent IMAP Sessions as a security measure and each device will, at times, have more than one connection. We recommend, therefore, that IOS devices use the ActiveSync connection and the Outlook users run Google Apps Sync for MS Office (GASMO), which uses the MAPI protocols.
Google limits the number of concurrent IMAP Sessions as a security measure and each device will, at times, have more than one connection. We recommend, therefore, that IOS devices use the ActiveSync connection and the Outlook users run Google Apps Sync for MS Office (GASMO), which uses the MAPI protocols.
ASKER
@ marsilies
outlook 2010, paid google apps version
- yes, client can log in via we
- imap settings altered, no avail
@Rancy and allenfalcon
will try your steps soon... strange the no one is talking about; The only way to solve It now, is by clearing the CAPTCHA... which was pointed in my first question
outlook 2010, paid google apps version
- yes, client can log in via we
- imap settings altered, no avail
@Rancy and allenfalcon
will try your steps soon... strange the no one is talking about; The only way to solve It now, is by clearing the CAPTCHA... which was pointed in my first question
ASKER
the above mentioned methods, no avail..
I havent used or heard much about CAPTCHA so dont know what it really does .... but found few articles
How to Fix Gmail IMAP Web Login Requires Error
http://www.technospot.net/blogs/how-to-fix-gmail-imap-web-login-requires-error/
This explains more about this issue
Error Message Shown While Trying to Login to Gmail Account
http://www.blogymate.com/post.aspx?BlogID=1936&t=Error-Message-Shown-While-Trying-to-Login-to-Gmail-Account
http://mrintech.com/2300/unlock-captcha-gmail-googlemail-google-apps-email-for-imap-error/
- Rancy
How to Fix Gmail IMAP Web Login Requires Error
http://www.technospot.net/blogs/how-to-fix-gmail-imap-web-login-requires-error/
This explains more about this issue
Error Message Shown While Trying to Login to Gmail Account
http://www.blogymate.com/post.aspx?BlogID=1936&t=Error-Message-Shown-While-Trying-to-Login-to-Gmail-Account
Reason 1:
Google, like any other email provider protects the system against automated bots, scripts and probable abusing the account activity for sending spam messages. Because of any abnormal activity (unusual bandwidth utilization) from your computer, Google might suspect it as a spamming activity, hence IMAP server require authentication.
Reason 2:
If you are checking your email too frequently or sending email messages to a very large number of recipients, Google may again consider it as spamming and ask you to authenticate again.
To this writing, Google recommends to set mail client to check for new messages not more than once every 10 minutes.
http://mrintech.com/2300/unlock-captcha-gmail-googlemail-google-apps-email-for-imap-error/
- Rancy
ASKER
thanc for the links but no avail, strange to say this... i get username and password are wrong message every time i try to unlock captcha...
this are the same credentials i use to log into my gmail account via the web and its whats configured in outlook
note: i did replace yourdomain with our domain name... any ideas,
thanx and appreciated.
this are the same credentials i use to log into my gmail account via the web and its whats configured in outlook
note: i did replace yourdomain with our domain name... any ideas,
thanx and appreciated.
ASKER
hi none of the option above have avail... let me know if still need more info from me....
Have you tried using Google Apps Sync for Microsoft Outlook instead of using IMAP?
https://tools.google.com/dlpage/gappssync/
https://tools.google.com/dlpage/gappssync/
ASKER
will test it asap... thanx
ASKER
will provide feedback immediately once at the client.
ASKER
will provide feedback immediately once at the client.
ASKER
no feedback yet
So we meet again and "Happy New Year"
- Rancy
- Rancy
ASKER
likewise, thanx
ASKER
hi experts, I came to a conclusion that this has something to do with imap limitations
@marsilies and @rancy... google apps seems to be solution that everyone suggest.
problem
- I have a unix based freebsd server the block google apps... what ports does it use..
I mean, g-app will try to contact it's server before once downloaded but fails
- how do I open these ports? newbie to freebsd
- some suggested, gasmo tool... what's that? - I'll google
@marsilies and @rancy... google apps seems to be solution that everyone suggest.
problem
- I have a unix based freebsd server the block google apps... what ports does it use..
I mean, g-app will try to contact it's server before once downloaded but fails
- how do I open these ports? newbie to freebsd
- some suggested, gasmo tool... what's that? - I'll google
ASKER
see attatched, error:
Untitled-Error.jpg
Untitled-Error.jpg
Ideally due to low IMAP connections default 32 or whatever connection limit on the server isnt closed and causes disconnection .... What addons do you have in Outlook ?
- Rancy
- Rancy
ASKER
Strange think is. This is only configured on the cellphone and the laptop- outlook... I'll verify the add-on. Is there a google support team I can ask for assistance? Live chat
Not that i know and these Public site supports dont give proper support so thats why if ever someone asks me .... In-house or Hosted i will support In-house always (rest my profile will explain more)
- Rancy
- Rancy
Google Apps for Business (aka paid for Google Apps) does have official support from Google via email and phone.
In order to access it, log into a Google Apps administrator account and go to the Dashboard (from gmail, click on Settings, then "Manage this domain"). Click on the Support tab. You should see a link to Enterprise Support Center for email support, as well as a phone number, account number, and pin for phone support.
Note, Google Apps Sync for Microsoft Outlook doesn't use IMAP. Instead, it uses Messaging Application Programming Interface (MAPI) for its connection, which may be the issue.
http://support.google.com/a/users/bin/answer.py?hl=en&answer=153869&topic=23502&ctx=topic
In order to access it, log into a Google Apps administrator account and go to the Dashboard (from gmail, click on Settings, then "Manage this domain"). Click on the Support tab. You should see a link to Enterprise Support Center for email support, as well as a phone number, account number, and pin for phone support.
Note, Google Apps Sync for Microsoft Outlook doesn't use IMAP. Instead, it uses Messaging Application Programming Interface (MAPI) for its connection, which may be the issue.
http://support.google.com/a/users/bin/answer.py?hl=en&answer=153869&topic=23502&ctx=topic
ASKER
thanx, I'll check it out and keep you posted...
ASKER
seems like we're going to replace the proxy server, no positive answer from google
Have you attempted an IMAP unlock/captcha?
ASKER
Yes we did that in one of the fist troubleshooting steps. No avail.
ASKER
just waiting on a plan forward
ASKER CERTIFIED SOLUTION
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What level of Google Apps do they have? Just the free one? The pay version has a sync program for Outlook that works much better than IMAP.
https://tools.google.com/dlpage/gappssync/
Has the user even logged into Google Apps Gmail via the web?
On the Gmail website, in settings -> Forwarding and IMAP tab -> IMAP access, there's an option to enable or disable IMAP. Is this enabled on that user's account? If yes, try disabling, saving, then re-enabling.