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Exchange 2003 - Recipient Policy isn't generating a report to end user

We have an active directory user account that's purpose is to receive e-mails from our ERP system that we can look through at a later date.  However, I'd like to control this mailbox to a degree.  

My thought process is we'd like to cap the e-mail retention at 30 days on this user, alone.

We are using Exchange Server 2003 SP2

I've attached a screenshot of the properties of the recipient policy that I'd like to generate a report.  However, when I apply the policy, I never receive a report within that user's mailbox.

Any help would be greatly appreciated.
Screenshot.jpg
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MegafabTech
Asked:
MegafabTech
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1 Solution
 
Exchange_GeekCommented:
Couple of points

To run mailbox management immediately, follow these steps:

==> Right Click on Recipient Policy and click on Apply
==>  Click Start, point to Programs, point to Microsoft Exchange, and then click System Manager.
==> In the left pane of Exchange System Manager, expand the Servers object.
==> Right-click the server that you want to process, and then click Start Mailbox Management Process.

Regards,
Exchange_Geek
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MegafabTechAuthor Commented:
Since we only have roughly 125 mailboxes on this server, would running that during the day impact performance?
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Exchange_GeekCommented:
Not much.

Regards,
Exchange_Geek
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MegafabTechAuthor Commented:
Wouldn't this generate a report into that specific users' mailbox?  I received the standard report we receive when we process the mailboxes.  The information related to this user:

----------
Cleaning Mailbox SQLReportingServices@domainname.com
Recipient Policy: AgedSentDeletedJunk
Folder Deleted Items Contents: 0 Items (0.00 KB)
Folder Deleted Items Contents: 0 Items (0.00 KB)
Folder Deleted Items Done: 0 Items Processed, 0 Items Moved (0 (null)), 0 Items Deleted (0 (null))
Folder / Contents: 0 Items (0.00 KB)
Folder / Contents: 0 Items (0.00 KB)
Folder / Done: 0 Items Processed, 0 Items Moved (0 (null)), 0 Items Deleted (0 (null))
Folder /Junk E-mail Contents: 0 Items (0.00 KB)
Folder /Junk E-mail Contents: 0 Items (0.00 KB)
Folder /Junk E-mail Done: 0 Items Processed, 0 Items Moved (0 (null)), 0 Items Deleted (0 (null))
Folder /Outbox Contents: 0 Items (0.00 KB)
Folder /Outbox Contents: 0 Items (0.00 KB)
Folder /Outbox Done: 0 Items Processed, 0 Items Moved (0 (null)), 0 Items Deleted (0 (null))
Folder /Sent Items Contents: 1 Items (25.00 KB)
Folder /Sent Items Contents: 1 Items (25.00 KB)
Folder /Sent Items Done: 0 Items Processed, 0 Items Moved (0 (null)), 0 Items Deleted (0 (null))
Mailbox SQLReportingServices@domainname.com Contents (before processing): 1 Items (25.00 KB)
Mailbox SQLReportingServices@domainname.com Done: 5 Folders Processed, 0 Items Moved (0 (null)), 0 Items Deleted (0 (null))

----------

My ultimate goal is to ensure if setting a cap to 30 days is enabled on this mailbox and that it isn't affecting anyone else.  The filter appears to be correct.

I don't see a line that specifies the "Recipient Policy: SQL Reporting Services"
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Exchange_GeekCommented:
That is cause you'll need to select that the report to be sent to the user and not administrator

Read the following link: and read step #20.
http://support.microsoft.com/kb/319188

Regards,
Exchange_Geek
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MegafabTechAuthor Commented:
Thanks.  I think I'm experiencing an issue that's causing some of this headache.  

When I'm looking at the properties of the recipient policy, I click modify to add a filter, and I receive the attached message when attempting to add the user.

It appears that it isn't querying AD correctly.

I think I found a way to solve this problem but it may require that I restart the server or even more desperate tasks to resolve that issue.  =(

http://www.tek-tips.com/viewthread.cfm?qid=743773
Screenshot2.jpg
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Exchange_GeekCommented:
You are choosing a user name where as the pop up window is for choosing an exchange server

Regards,
Exchange_Geek
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MegafabTechAuthor Commented:
Based on these screenshots, I think my policy is setup correctly.  It's pulling the correct user account that needs to be managed.  The checkbox to send a message to the user has been selected.  I applied the policy and then ran the Mailbox Management Process.  Still no love.

Thanks for the heads up on the other issue.  Wasn't paying enough attention.

You notice anything strange?  I know the higher priority policies aren't attempting to manage the "Inbox" or "All Other Mail Folders".
Screenshot3.jpg
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Exchange_GeekCommented:
Change the size of email from 1 Meg to Any, start the policy from the server and monitor the event viewer for start and end of the process.

Regards,
Exchange_Geek
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MegafabTechAuthor Commented:
Alright, I changed the Inbox and All Other Mail Folders to Any -- re-applied the policy -- ran the task.

Same result.

Here is a screenshot of a bunch of error's i'm seeing.  This appears to be for a slew of disabled accounts and secondary mailboxes that folks use for dual "send on behalf of" e-mail addresses.  Nothing seems to be associated with the recipient or the policy.
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MegafabTechAuthor Commented:
Forgot to add attachment.
Screenshot4.jpg
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Exchange_GeekCommented:
Why on earth do i see a 8329 there, that talks about Rebuild of RUS, please confirm.

NOT GOOD !!!!

Regards,
Exchange_Geek
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Please run EXBPA to ensure RUS and recipient policy isnt having any issues .... if so we would be able tow ork and fix the issue.

- Rancy
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MegafabTechAuthor Commented:
Here is the output of EXBPA.
Screenshot6.jpg
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Exchange_GeekCommented:
Someone has prep'd the environment for E27 or E2k10. Anyways, can you please copy paste Event id 8329?

Regards,
Exchange_Geek
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MegafabTechAuthor Commented:
I prepped the environment for E2k10 as that's one of our next projects.

I've attached the screenshots as requested.
Screenshot7.jpg
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
I dont see any RUS even in the EXBPA ...

- Rancy
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
The last 8329 .... event shows that SQL account has been updated.

- Rancy
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Exchange_GeekCommented:
Well my friend you've started a long long process. You'll need to wait for RUS to complete. Basically, what you've done by rebuilding RUS - you've asked it re-stamp all the objects in AD with Exchange related attributes (i.e email address and mailboxes etc).

Now, it depends how long it will go through each and every object and then re-stamp it.

Regards,
Exchange_Geek
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MegafabTechAuthor Commented:
What initiated the rebuilding of RUS?
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Exchange_GeekCommented:
I couldn't have done sitting 2500+miles away :) of course some one who has access to the console there.

Regards,
Exchange_Geek
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
This process has to manually done ... so maybe somebody instead of doing an Update on the RUS selected or hit for Rebuild.

- Rancy
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MegafabTechAuthor Commented:
I'm the only administrator with access and i know i haven't even opened that ou in ESM.  I'm incredibly tentative when working on exchange.
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Exchange_GeekCommented:
Try to drill down the event viewer and check when the rebuild started, it is a painful process - but hopefully you'll get that info in it.

Regards,
Exchange_Geek
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Hope users are selected in that Mailbox manager policy and it runs on them.

- Rancy
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