Syncing Issue with Outlook 2007

Posted on 2012-08-10
Last Modified: 2012-08-28
I recently switched over our POP email service to the Office 365 hosted service. We have 2 computers running Outlook 2007 and 5 computers running Outlook 2010.

The Outlook 2010 PC's are able to sync properly but our 2 Outlook 2007 PC's usually get hung up on Send/Receive. I have navigated to Tools > Send/Receive > Send/Receive all and sometimes this will sync properly. Sometimes it will get stuck at Send/Receive ...%. Closing and opening Outlook 2007 usually fixes this problem.

I have verified that OWA is syncing properly.

Also, I have imported the .pst from the old POP account to the new Exchange account but have not deleted the old POP account yet just to make sure no emails were missed from the .pst import.

I was wondering what further steps I can take to remedy this problem.
Question by:akus1
    LVL 33

    Assisted Solution

    ==> Check your connection status, the time when your send /receive hung up.
    ==> Also, check if you get a small pop up box at right hand side corner stating "Outlook is trying to connect"
    ==> How big are your mailboxes?
    ==> Is the vendor informed about this?
    ==> Do you see any event id errors / warnings

    LVL 17

    Assisted Solution

    by:Lior Karasenti
    Try to load Outlook in safe mode maybe there is add-on that cause this

    Go to:Start->Run->Type:outlook /safe->Press OK
    LVL 52

    Assisted Solution

    by:Manpreet SIngh Khatra
    Please try to Upgrade your Outlook to the recent ServicePack .... also check with the Add-Ons on the Outlook clients.

    Is the Outlook 2007 Clients having Big mailboxes ?
    Hope users have enough free space on the Drives and their OS is updated as well ?

    - Rancy

    Accepted Solution

    Apparently, the pop account was trying to send/receive messages.

    Tasks to remedy this issue was to turn off "Include the selected account" in Options > Advanced, Send/Receive settings, all accounts.

    Author Closing Comment

    Old POP account was actively still trying to sync, disabled that account and is working fine now.

    Featured Post

    Top 6 Sources for Identifying Threat Actor TTPs

    Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

    Join & Write a Comment

    My experience with Windows 10 over a one year period and suggestions for smooth operation
    Outlook Free & Paid Tools
    This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
    Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…

    734 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    23 Experts available now in Live!

    Get 1:1 Help Now