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Windows 7/64 update not running - says service is not running but it is

markdolar
markdolar asked
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Last Modified: 2013-01-23
Hello Experts,

So I try to run windows update from the start menu and when I  click on "Check for Updates" I get the following message:

Windows Update cannot currently check for updates because the service is not running.  You may need to restart your computer.

Of course, restarting the computer doesn't fix it or I wouldn't be posting this message.   I looked in the services list in Control Panel and see that the Windows Update service is indeed running.  I tried restarting it then stopping and starting it, with no change.

Any assistance appreciated.
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Top Expert 2012
Commented:
Stop the Windows Update Service
Stop the BITS Service
Rename the C:\Windows\SoftwareDistribution folder to SoftwareDistribution.old
Rename the C:\Windows\Windowsupdates.log to windowsupdate.log.old
Start the BITS service
Start the Windows Update Service

Try again.

Author

Commented:
Of course!  How silly of me not to try that first...

Seriously, it worked great, one step missing - reboot the machine.

Thanks thanks thanks

Author

Commented:
Wow
CCS-ITNetwork and Computer Systems Administrator

Commented:
I took multiple steps before trying this: they didn't fix the problem.

Thank you, this worked for me. Markdolar is correct, a reboot is needed.

If someone can explain why Windows would detect that the Windows Update is not running while it actually is would be great; just out of curiousity.

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