• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 795
  • Last Modified:

Windows 7/64 update not running - says service is not running but it is

Hello Experts,

So I try to run windows update from the start menu and when I  click on "Check for Updates" I get the following message:

Windows Update cannot currently check for updates because the service is not running.  You may need to restart your computer.

Of course, restarting the computer doesn't fix it or I wouldn't be posting this message.   I looked in the services list in Control Panel and see that the Windows Update service is indeed running.  I tried restarting it then stopping and starting it, with no change.

Any assistance appreciated.
  • 2
1 Solution
Stop the Windows Update Service
Stop the BITS Service
Rename the C:\Windows\SoftwareDistribution folder to SoftwareDistribution.old
Rename the C:\Windows\Windowsupdates.log to windowsupdate.log.old
Start the BITS service
Start the Windows Update Service

Try again.
markdolarAuthor Commented:
Of course!  How silly of me not to try that first...

Seriously, it worked great, one step missing - reboot the machine.

Thanks thanks thanks
markdolarAuthor Commented:
CCS-ITNetwork and Computer Systems AdministratorCommented:
I took multiple steps before trying this: they didn't fix the problem.

Thank you, this worked for me. Markdolar is correct, a reboot is needed.

If someone can explain why Windows would detect that the Windows Update is not running while it actually is would be great; just out of curiousity.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now