The case of the missing email PST.
Posted on 2012-08-10
Server stores user documents. Some users have outlook .PST files in addition to documents. The server was experiencing HD issues. Decided to offline server and copy user files to external HD. Reason this was done was the server was getting unstable. It was running really slow and eventually crashed.
SO user docs are in two places, original and external HD.
We rebuilt new server and copy the documents over. Remap all users to point to new location.
The problem 1 user is missing 2 years of emails that were stored in PST files.
The PST files on the original location, external location, and 1 week old backup all look similar and are missing the emails.
So there must have been another PST in play that we can't locate. Checked on the users PC and the server but couldn't find a PST file with the missing emails. Does anyone have a clue what could have happened and how?
we checked the outlook hidden directories Outlook.Content, and where the .ost file and .nk2 file are stored. We have high confidence in the user that she is indeed telling the truth that the emails existed.
Her computer did have sync going for her user drive and that sync pointed to the server that was offline not sure if this caused issues.