Outlook 2007 & Word 2007 not creating hyperlinks

Posted on 2012-08-10
Last Modified: 2012-08-11
This has been bugging me for a while...

Win 7 64 Pro sp1
Office 2001

3-4 weeks ago Outlook stopped creating hyperlinks inside an email message..Then Word stopped also...

I can copy a URL, for example, paste it into an email...but it won't show up in blue type
and it won;t be underlined...

Outlook 2007 settings...
Auto Format ....Internet and network paths with hyperlinks is CHECKED...
Auto format As You Type...Internet and network paths is CHECKED...
Mail Format is set to Rich Text...

I have reinstalled Office... makes no difference...
I have set similiar settings in Word...

I don;t see any other settings to check...

Appreciate any help you can offer...
Question by:stevem5000
    LVL 14

    Assisted Solution

    Try this ala

    Global Template (Normal.dotm or

    To prevent formatting changes, AutoText entries, and macros that are stored in the global template ( or from affecting the behavior of Word and documents that are opened, rename your global template (Normal.dotm or Renaming the template lets you quickly determine whether the global template is causing the issue.

    When you rename the Normal.dotm template in Word 2007 or later or the template in Word 2003 and in earlier versions of Word, you reset several options to the default settings. These include custom styles, custom toolbars, macros, and AutoText entries. We strongly recommend that you rename the template instead of deleting the Normal.dotm template or the template. If you determine that the template is the issue, you will be able to copy the custom styles, custom toolbars, macros, and AutoText entries from the template that was renamed.

    Certain types of configurations may create more than one Normal.dotm template or template. These situations include cases where multiple versions of Word are running on the same computer or cases where several workstation installations exist on the same computer. In these situations, make sure that you rename the correct copy of the template.

    To rename the global template file, follow these steps:
    Exit all Office programs.
    Click Start, click Run, type cmd, and then click OK.
    Type the following command, as appropriate for the version of Word that you are running, and then press ENTER:
    Word 2002 and Word 2003:
    ren %userprofile%\Application Data\Microsoft\Templates\
    Word 2007 and Word 2010:
    ren %userprofile%\Application Data\Microsoft\Templates\Normal.dotm OldNormal.dotm
    Type exit, and then press ENTER

    When you restart Word, a new global template ( is created that contains the Word default settings.
    LVL 76

    Accepted Solution

    Re-installing is unlikely to fix problems like this, because it is probably cause by some anomalous data in your personal Word settings.

    Try the steps in this Microsoft article, which includes renaming the Normal template.
    LVL 2

    Author Comment

    Re-doing the file did the trick...
    thanks guys...

    Splitting the points because...
    TopRung posted first but I used GrahamSkam answer as that
    provided a Microsoft "fix it now" button for an automated repair...
    LVL 14

    Expert Comment

    The link I posted has the fix-it now option and it is more specific to the point - it directly showed you what needed to be done.    Try to limit rewarding points to others that simply re-state what others post as it only keeps people from answering your questions in the future and also reduces participation in the forums.
    LVL 2

    Author Comment

    My apologies...

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