I have a client's Dell Inspiron 1564 laptop. Laptop boots to a blank windows desktop, no icons, no start button.
Safe Mode and the rest lead nowhere, cannot access the drive no matter what tricks I try.
I have followed several forums and have tried everything that everyone has suggested to no avail.
I have tried to 'restore' the OS by using the hidden partition, but that fails as well.
I put in a full copy of Windows 7 Pro [this laptop was running Windows 7 Home Prem]. This is the only full copy I have on hand of any Windows 7 OS. After long pauses between screens, I have gotten to the 'Where do you want to install Windows?' screen. It shows"
Name Total Size Free Space Type
Disk 0 Partition 1 100.0 MB 90.0MB OEM (Reserved)
Disk 0 Partition 2: Recovery 9.8 GB 5.1 GB System
Disk 0 Partition 3 58.6 GB 58.6 GB Primary
Disk 0 Partition 4 229.6 GB 229.5 GB Logical
Selecting any of the above gives me the following error:
Windows cannot be installed to Disk 0 Partition # (show details)
"The selected partition requires at least 8224 MB of free disk space.
Windows cannot be installed to this disk. The disk may fail soon. If other hard disks are available, install Windows to another location."
I have tried all 4 partitions and get the same error message.
Is it possible that a virus has infected the boot sector or other corruption has occurred?
I would prefer to resolve the problem with the current hard drive. There is data on the hard drive that I would like to recover. I have removed it and used a simple USB adapter to connect it to my PC. It comes up that it needs to be initialized.
I have the time to play with this laptop as the customer would like their files back. If the hard drive has gone south then I will buy a new one.
My questions are, what utilities can I use to discover if there is a virus or other corruption on the boot sector and remove it?
What utilities can I use to rescue the data.
Thanks in advance.