Acre Aspire 5560 wont shut down

Posted on 2012-08-10
Last Modified: 2012-09-12
I bought a new acer aspire laptop and immediately upgraded the HD, RAM and OS.  The factory image on the original hard drive works great.  So I don't think this is a hardware issue.  On the Win7 Ult x64 install on the new hard drive, it won't shut down.  If you click start shutdown, windows shuts down nicely, the hard drive light goes out, but it doesn't power off.  It just sits there with a blank screen, fans spinning and the power light on.  You have to hold the power button 5 sec to kill the power.  Then you can press it again for a normal boot.  this impeads restart as well.  same behavior from save mode.  I've installed all the drivers from the make your own backup dvd i burned off the factory image.   I've also extracted the drivers from the working factory image and applied them one by one in device manager on the new install.  Any ideas on how to get it to shut down?  I still have the factory image on the original hard drive, so i can swap the drives back and forth to boot and look for more drivers...

Acer Aspire 5560-7402
new hd - seagate 750gb ssd hybrid
bumped to 8gb ram
Windos 7 Ultimate x64
Question by:Coilcraft
    LVL 91

    Expert Comment

    did it shutdown before the upgrade? that is the first thing to test
    if it did not shutdown properly, the laptop is bad - have a warranty repalcement
    LVL 30

    Expert Comment

    it suggests as you laptop was not designed for your current os. The problem could be related to a driver or software that acer used on the previous os so you probably need to look on their web site and a tool called unknown identifier may help.
    LVL 1

    Expert Comment

    try to complete all the windows update, if the problem still there try to clean boot:
     1. Click Start, type msconfig in the Start Search box, and then press ENTER.
    If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
       2. On the General tab, click Selective Startup.
       3. Under Selective Startup, click to clear the Load Startup Items check box.
       4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
       5. Click OK.
       6. When you are prompted, click Restart.
       7. After the computer starts, check whether the problem is resolved.

    Refer to this link for the complete resolve using clean boot:

    Author Comment

    It shut down fine before the upgrade, i think it has to do with the eird partitions on the standard drive... maybe i just have to accept that i won't be able to find the driver for the power button and install Acer's crapware loaded image on the new drive, and then unistall all the crapware and upgrade to ultimate.  I really wish there was an easy way to clean install windows on a new PC....

    I tried unknown identifier, thanks for the suggestion... but it didn't work.

    Windows is up to date, and i don't think it's a service running, not much is installed on there yet.. I think its a missing ACPI driver that i can't find...  

    Acer's support is no help either:
    Sasi kumarM: If the issue is software related, it will not be resolved.
    LVL 91

    Expert Comment

    >>  the driver for the power button   <<  there is NONE
    test if it shuts down ok when booted from a live cd; here a Knoppix one to test :
    LVL 7

    Expert Comment

    What is the current BIOS ver in your laptop? is it 1.17? If not upgrade the BIOS

    Accepted Solution

    shuts down ok only from Acer's image... I gave up and installed that.  Bios were at 1.15, upgraded to 1.17, no change.  

    Thanks for trying guys.

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