Learn how to a build a cloud-first strategyRegister Now


Internal Email Failure - Exchange 2010

Posted on 2012-08-11
Medium Priority
Last Modified: 2012-08-11

For maximum points can anyone resolve the issue where one user cannot send internal email using Exchange 2010 but receives internal mail okay and "can" send and receive external mail.  

Exchange 2010 is running on SBS 2011 and the user is using Oulook 2010 - everything is patched.

All other users can send / receive internally.

Below is the return email (names and domain info changed):-

-----Orabcnal Message-----
From: Microsoft Outlook
Sent: 08 August 2012 15:44
To: Graham smith
Subject: Undeliverable: test email

Delivery has failed to these recipients or groups:

'Brian watson' <mailto:IMCEAEX-_O%3Dabc_ou%3Dfirst%2B20administrative%2B20group_cn%3DRecipients_cn%3Dbrian%2B2Ewatson@abcltd.local>
The email address that you entered couldn't be found. Check the address and try resending the message. If the problem continues, please contact your helpdesk.

'Suzanne haywood' <mailto:IMCEAEX-_O%3Dabc_ou%3Dfirst%2B20administrative%2B20group_cn%3DRecipients_cn%3Dsuzanne%2B2Ehaywood@abcltd.local>
The email address that you entered couldn't be found. Check the address and try resending the message. If the problem continues, please contact your helpdesk.

Diagnostic information for administrators:

Generating server: abcSERV.abcltd.local

#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

Orabcnal message headers:

Received: from abcSERV.abcltd.local ([fe80::742:5df7:b5b7:857c]) by
 abcSERV.abcltd.local ([fe80::742:5df7:b5b7:857c%10]) with mapi id
 14.01.0355.002; Wed, 8 Aug 2012 15:44:22 +0100
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: Graham smith <graham.smith@abc-ltd.com>
To: 'Brian watson' <brian.watson@abc-ltd.com>, 'Suzanne haywood'
Subject: test email
Thread-Topic: test email
Thread-Index: Ac11dEu5N0/DZ3HERxSGGEb4aKVVCA==
Date: Wed, 8 Aug 2012 15:44:21 +0100
Message-ID: <F77B39834CF2F5498AE1A73792918246800D28@abcSERV.abcltd.local>
Accept-Language: en-GB, en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator: <F77B39834CF2F5498AE1A73792918246800D28@abcSERV.abcltd.local>
MIME-Version: 1.0
X-Orabcnating-IP: []
Question by:wayneinuk
LVL 33

Expert Comment

ID: 38283187
are you sure that he is typing the email address correctly.

Author Comment

ID: 38283193

Absolutely sure and I've tested it myself as well.

LVL 33

Expert Comment

ID: 38283195
can you try doing that from OWA ?!
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

LVL 76

Expert Comment

by:Alan Hardisty
ID: 38283200
Have the username@internaldomain.local addresses been removed from their accounts just leaving their Public email addresses by any chance?

Accepted Solution

John Smith earned 2000 total points
ID: 38283202
I've seen this before where the cached version of the address in Outlook is incorrect. Try creating a new email, begin typing the recipients name, arrow down to the cached entry and press delete. Then press the "To" button and select the recipient's name from the GAL.

See if that works.

Author Comment

ID: 38283235
Thanks to everyone but the resolution was provided by sovIT and therefore I reward the 500 points accordingly.

Thanks again.

Author Closing Comment

ID: 38283237

Featured Post

[Webinar] Cloud and Mobile-First Strategy

Maybe you’ve fully adopted the cloud since the beginning. Or maybe you started with on-prem resources but are pursuing a “cloud and mobile first” strategy. Getting to that end state has its challenges. Discover how to build out a 100% cloud and mobile IT strategy in this webinar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to effectively resolve the number one email related issue received by helpdesks.
This article will help to fix the below errors for MS Exchange Server 2016 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…
Suggested Courses

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question