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Trying to Re-install Itunes on Windows 2003 server

Posted on 2012-08-11
Medium Priority
Last Modified: 2012-09-29
Something recently broke a functioning install of Itunes on my domaincontroller running Windows 2003 r2. I tried to repair from control panel-- no such option. I trried to remove it and download a third party version especially for Windows 2003. That installation attempt ended with "there is a newer version of Itunes on this computer than the one you are trying to install". I then removed every mention of "itunes" from the registry (what a tedious pain!). Now the installation immediately aborts with " Itunes has encountered errors  before itunes was configured". Huh? What can I do now? Obviously there must be a way to make this work. It did before.
Question by:PCGenieLA
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LVL 13

Expert Comment

ID: 38283693
Can you try the following? This did it for me when I encountered this problem.

1. Download the Windows Installer Cleanup Utility
2. Install the program (MS Office not required!)
3. Run the program from Start->All Programs->Windows Install Cleanup Utility
4. Click on iTunes, and then click the “Remove” button
5. Run the iTunes installer!

Author Comment

ID: 38283725
Just tried the Installer cleanup utility. Itunes wasn't listed but I removed everything Apple which was part of the Itunes package. It made no difference. Next suggestion.
LVL 13

Expert Comment

ID: 38283752
You could try something that might work, the removal of alle the programs listed in point 1 is necessairy.
1, Remove i-Tunes(If you see in Program Features), Quick time, Apple software update, Apple mobile device support, bonjour, and apple application support (I would recommend in the same order)
2, Run Windows Installer Clean up to make sure everything is completely removed 
3, Then enable the Build-in Administrator 
4, Reboot the system then Login under Administrator accoun
5, Download the i-Tunes edition you need
6, Then try to install it and check 

Also it's worth Un-registering and Re-registering Windows Installer Follow these steps:
1. On the "Start" menu, click "Run:.
2. In the "Open" box, type "msiexec /unreg", and then press ENTER.
3. On the "Start" menu, click "Run".
4. In the "Open" box, type "msiexec /regserver", and then press ENTER.
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Accepted Solution

PCGenieLA earned 0 total points
ID: 38283775
Tried all of that above a second time (yes, I am the administrator) and no difference.
LVL 13

Expert Comment

ID: 38283785
Have you rebooted?
LVL 13

Expert Comment

ID: 38283795
Probably yes. Did you redownload the setup? It can be that the setup is corrupted. Try if redownloading the setup and installing it solved it.
LVL 26

Expert Comment

ID: 38284239
You may have missed a reference to Apple or iTunes in the registry.
Normally when iTunes fails to uninstall completely, the advice is "reinstall it, and then uninstall it again to uninstall everything," but you're in a Catch-22 because you can't reinstall in order to uninstall, etc.

I would perhaps try installing CCleaner, and have it do a registry clean.  It should find any entries in your registry that are leftover from iTunes, and give you an opportunity to delete them.  Then reboot, and try reinstalling iTunes.

Author Closing Comment

ID: 38446879
I guess I'm SOL on this issue. I can't see to install the program no matter what I do. I gues I'll have to rely on my iMAC.

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