Internet Explorer & Firefox won't open

Posted on 2012-08-11
Last Modified: 2012-08-27
Internet explorer and firefox won't. Computer has Xp as its operating system. Symantec is also installed as the anti virus and is up to date. What can I do?
Question by:jaimebc
    LVL 20

    Expert Comment

    Try deleting the cache from both browsers...

    Try disabling BHOs, Toolbars and other browser add-ins...

    You might try HiJackThis utility to assist in this regard...

    Also, Symantec is NOT the best anti-malware going...
    You might want to try some other, more reliable sources to verify that the PC is not infected...
    LVL 1

    Accepted Solution

    often it caused by malware that spread around websites.
    Download and install this free anti-malware from here:

    Expert Comment

    Me and my family have had that same problem, what we did was download the latest Firefox from a another computer and then installed it. that should work, but it may very do to if that is the only problem.

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