QuickBooks 2012 for Mac emailing statements

Posted on 2012-08-11
Last Modified: 2013-12-09
I have a client with a Mac 21" with OS 10.6 and Entourage 2008 setup (meeting all minimum requirements).  We upgraded their Quickbooks to 2012 and need to email statements.
When we: Customers > Create Statements > Email
Nothing happens.

We can email invoices in Entourage successfully but not statements

Any suggestions?
Question by:PAMurillo
    LVL 13

    Expert Comment

    Can you confirm all your preferences are configured correctly? Does it work from Word?

    Author Comment

    If there are any preferences, please review where I can verify them.

    We can create and send invoices as PDFs within OuickBooks but not statements.

    Accepted Solution

    I isolated the issue to the live QuickBooks file.

    The solution was; I created a new QB file, exported all the elements (client list, vendor list, item list, etc) to it and the new QB file worked great.

    Author Closing Comment

    This was the correct solution

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