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QuickBooks 2012 for Mac emailing statements

Posted on 2012-08-11
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Last Modified: 2013-12-09
Hi,
I have a client with a Mac 21" with OS 10.6 and Entourage 2008 setup (meeting all minimum requirements).  We upgraded their Quickbooks to 2012 and need to email statements.
When we: Customers > Create Statements > Email
Nothing happens.

We can email invoices in Entourage successfully but not statements

Any suggestions?
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Question by:PAMurillo
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4 Comments
 
LVL 13

Expert Comment

by:Xaelian
ID: 38290901
Can you confirm all your preferences are configured correctly? Does it work from Word?
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Author Comment

by:PAMurillo
ID: 38291967
If there are any preferences, please review where I can verify them.

We can create and send invoices as PDFs within OuickBooks but not statements.
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Accepted Solution

by:
PAMurillo earned 0 total points
ID: 39695686
I isolated the issue to the live QuickBooks file.

The solution was; I created a new QB file, exported all the elements (client list, vendor list, item list, etc) to it and the new QB file worked great.
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Author Closing Comment

by:PAMurillo
ID: 39705688
This was the correct solution
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