QuickBooks 2012 for Mac emailing statements

Hi,
I have a client with a Mac 21" with OS 10.6 and Entourage 2008 setup (meeting all minimum requirements).  We upgraded their Quickbooks to 2012 and need to email statements.
When we: Customers > Create Statements > Email
Nothing happens.

We can email invoices in Entourage successfully but not statements

Any suggestions?
PAMurilloAsked:
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PAMurilloConnect With a Mentor Author Commented:
I isolated the issue to the live QuickBooks file.

The solution was; I created a new QB file, exported all the elements (client list, vendor list, item list, etc) to it and the new QB file worked great.
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XaelianCommented:
Can you confirm all your preferences are configured correctly? Does it work from Word?
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PAMurilloAuthor Commented:
If there are any preferences, please review where I can verify them.

We can create and send invoices as PDFs within OuickBooks but not statements.
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PAMurilloAuthor Commented:
This was the correct solution
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