Dell Laptop - Wireless Mouse

Posted on 2012-08-11
Medium Priority
Last Modified: 2016-11-23
I have a Dell Vostro 3700 laptop that works good except I cannot get a wireless mouse to work on it anymore.  I had a Logitech mouse that I used for over a year and one day, it just quit working, so replaced the battery, moved the USB plug in but still wouldnt work.  I bought a new Logitech mouse and same thing - worked for awhile, then quit; another new mouse did the same thing.  However if I plug a wired mouse in, it works perfect.  I have tried new drivers from Logitech and looked on Dells site
Question by:Daren Anderson, MSIS

Accepted Solution

R3C0N earned 2000 total points
ID: 38283842
As a suggestion, you might try disabling the Touchpad in the mouse properties area. While having you wireless mouse plugged in. Also make sure the switch on the bottom of the mouse is in the on position. On some of the wireless devices their is a link button that can be pressed to link back to the usb. But I haven't seen one in awhile as the technology keeps getting better. Also after looking at the review of your laptop model. It has five USB ports, I have seen issues from time to time with only certain USB ports working correctly. All things you may have tried but if not should be a start. And turning the mouse off and on again or removing the battery and putting it back in can also synch it back up. All I use is wireless USB mouse and I have issues with it from time to time. Some of these things I mention have been gotchas in the past.

LVL 38

Expert Comment

by:Gerwin Jansen, EE MVE
ID: 38283905
Any mouse related events in the event log? Do you still see the mouse connected as a peripheral?
LVL 34

Expert Comment

ID: 38284030
Unistall the mouse & its drivers then pull the battery & power for 3 minutes to allow motherboard to reset.
Reinstall it & it should work.
Some wireless devices have issues from time to time.

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

LVL 44

Expert Comment

ID: 38284112
If there is a recessed 'reset' button on the bottom of the mouse to pair it up with its USB dongle again, try that. Usually you can push it with a ballpoint pen or rounded pencil tip.

If you need more-specific instructions, you need to be more-specific on what mouse you have. Logitech has only made about 2000 different wireless mouse models over the years.

The model numbers should be right on the bottom of them.
e.g.Logitech Model Number (M/N)

Author Closing Comment

by:Daren Anderson, MSIS
ID: 38332627
I bought a Microsoft Mouse and seems to be working fine...not sure what the issue was.

Expert Comment

ID: 38332659
Thanks good to hear the new mouse worked

LVL 44

Expert Comment

ID: 38332787
We probably could have gotten your old mouse working if you had told us what model it was, as requested.

I don't see "try a different wireless mouse" anywhere in the selected solution, by the way.

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
IF you are either unfamiliar with rootkits, or want to know more about them, read on ....
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
Suggested Courses
Course of the Month9 days, 9 hours left to enroll

612 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question