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Dell N5010 laptop - plugged in not charging

I have a customer with a Dell N5010 and it started giving him a Plugged in, not charging message; he has purchased different batteries, different power supplies and I have tried just about every fix that everyone has out there, from bending the pins to removing, disabling the APCI compliant device in Device Manager.  I have uprgraded the BIOS to the latest for that system, not sure what else to do?
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Daren Anderson, MSIS
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Daren Anderson, MSIS
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2 Solutions
 
rindiCommented:
That sounds like the laptop's charging unit is broken. Many laptops have that integrated on the mainboard and that usually means replacing that, which is probably not worth the time and money.
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smckeown777Commented:
Or its a faulty motherboard...Dell 1525 models use to have this issue where the board went faulty causing the battery/error messages relating to it not recognising the charger...

In the BIOS what status is showing when you go into battery section? Sometimes it will say 'Unknown charger' - which means its not liking the model of charger - these real Dell chargers they've purchased? Or cheaper models?
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Daren Anderson, MSISAuthor Commented:
Cannot see anything in bios for the battery
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smckeown777Commented:
Crap, sounds like one of the models what doesn't have the newer more detailed BIOS that shows battery status...

The chargers themselves - do they have a central pin within the part that plugs into the side of the laptop? I mean its a circular connector yes? There is supposed to be a small pin in the middle of the connector which tells the motherboard the charger is connected and working - I've seen when that pin is damaged things don't work correctly...

If you buy generic chargers they don't all have this pin and therefore won't be recognised by the laptop

Laptop still under warranty no? Call to Dell and they'll diagnose and replace whatever is the damaged part
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nobusCommented:
were you able to test tha adapter and batteries on another unit?
thatt should give good info on what is OK, and what not
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Daren Anderson, MSISAuthor Commented:
I did not have another unit to test with
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nobusCommented:
ok - but no friend has one?
then it's time to turn it into  a shop for repair -  or buy a new one
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Cherukuri30Commented:
Try flashing the BIOS download the latest BIOS and upgrade, Most laptops battery problem will be resolved through BIOS flash/upgrade
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Daren Anderson, MSISAuthor Commented:
I did flash the BIOS from 7 to the latest - no change
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rindiCommented:
As I said earlier, it looks like a bad charging circuit. If it is integrated on the mainboard it probably isn't worth repairing because of the price and also the time needed to change it. Sometimes it can also be a daughter board on the mainboard, if that is the case it might be worth changing as it's probably quite a bit less pricey than a new mainboard. But you'd still need time/labor to do the change. I don't think that laptop has a separate charging circuit, but you'd have to open it up to find out for sure.
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Daren Anderson, MSISAuthor Commented:
Basically they are going to use it as long as they can, then get a different system.
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Cherukuri30Commented:
Have you tried these two methods? I managed few units with one of the below procedures

Procedure 1:

1. Click Start and type device in the search field, then select Device Manager .
2. Expand the Batteries category.
3. Under the Batteries category, right-click the Microsoft ACPI Compliant Control Method Battery listing, and select Uninstall .
WARNING: Do not remove the Microsoft AC Adapter driver or any other ACPI compliant driver.
4. On the Device Manager taskbar, click Scan for hardware changes .

Procedure 2:

1. Shutdown the laptop
2. Remove the Adapter
3. Remove the Battery and Leave it for 60 seconds
4. Plugin the Adapter boot the laptop and shut it down again
5. Remove the Adapter
6. Plugin the Battery
7. Plugin the Adapter and Boot the system and check
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Daren Anderson, MSISAuthor Commented:
Yes, have tried that numerous times.
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Cherukuri30Commented:
Then rindi is correct most likely battery need a replacement
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