Google Chrome MSI Issue

Posted on 2012-08-11
Last Modified: 2013-08-17
Version of Google Chrome (Wrench-> About Google Chrome): 20 or 21
Version of MSI (if applicable): same
Using group policy settings? Yes/No - Yes

Hello, we are trying to install the MSI package of Google Chrome via GPO at our school.  In most cases it is working perfectly.  However, on some computers it will not install, even though we have went ahead and uninstalled it using the uninstall/remove programs feature in the Control Panel.  For those computers that it will not install properly on, the error messages are similar to this:

Product: Google Chrome -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action DoInstall, location: C:\Windows\Installer\MSID933.tmp, command: /silent /install "appguid={8A69D345-D564-463c-AFF1-A69D9E530F96}&appname=Google Chrome&needsAdmin=True&brand=GGRV" /installsource enterprisemsi /appargs "appguid={8A69D345-D564-463c-AFF1-A69D9E530F96}&installerdata=%7B%22distribution%22%3A%7B%22msi%22%3Atrue%2C%22system_level%22%3Atrue%2C%22verbose_logging%22%3Atrue%7D%7D"

I've tried manually uninstalling again from the MSI but no luck.  I've tried manually installing with the /i feature when executing the installer but no luck.  I've removed registry settings and even tried the Microsoft Fix It that deals with problems with installing and uninstalling software but no luck.

Why it is not working on a few machines I'm just not understanding, especially when we removed them all in the same fashion.  There is one Windows 7 machine and around 5-20 Windows XP machines so far that this is doing this on.  Re-imaging is not really a solution as some computers being affected are office and administrative computers.

Any assistance would be greatly appreciated!  Thanks very much!
Question by:theposse
    LVL 42

    Expert Comment

    by:Davis McCarn
    Check that C:\Windows\Installer\MSID933.tmp is not being left behind.
    Verify that the installing login name has local admin privileges and full rights to the folder you are installing from.
    I take it you used this Fixit and were logged in as a local admin account?
    LVL 32

    Expert Comment

    How are you deploying Chrome?  GPO login or machine startup script installation?

    Also, did you try creating an administrative installation point from the MSI prior to installation?

    Author Comment

    DavisMcCarn: The file in question is definitely not being left behind and the account trying to install the software definitely has full admin privileges.  And yes I did try the FixIt that you link to.

    Nappy_d: I've tried deploying it as part of a GPO and I've even tried putting the MSI directly on the computers in question and it still fails.  I have not tried creating an administrative installation point from the MSI at all.

    The method I'm trying is working on well over 95% of our computers - it is a small percentage that it is failing on.  As an FYI, if you download the non-MSI version of Google Chrome - the one that installs itself inside of a user's profile - it will install just fine.

    Other thoughts would be greatly appreciated.  Thank you.

    Accepted Solution

    The problem ended up being some rogue Google Update settings in the registry file.  Once those were found and deleted, Google Chrome MSI is now installing again.

    Author Closing Comment

    Had to contact Google directly to get this solution.

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