After installing Adobe Acrobat X get error when I try to start program

Posted on 2012-08-11
Last Modified: 2012-08-14
Today I uninstalled Adobe 9 and tried to install Adobe Acrobat X Pro on a Win7Pro64 machine. When I try to start the program I get "an internal error occurred," then "Runtime Error!" etc. Tried first to "repair" the installation. No go. Tried then to install the update 10.1.2. Still get "an internal error occurred" but the "runtime error" does not appear, still the program does not start, or, rather, if you go to task master you see it running in the list but it does appear on the screen. Uninstalled everything. Tried reinstalling Pro X (from disk), now back to both internal error and runtime error. Help please.
Question by:normanml
    LVL 70

    Expert Comment

    Sorry - but i do have to ask - is this a legitimate copy ?

    Author Comment

    Yes. It's an academic copy bought through our campus computer store. A teacher licensed copy.
    LVL 70

    Expert Comment

    In that case It may be worth reporting the issue to Adobe to see if they can help - I've had a look (as I assume you have), in all the usual 'help' places and can see no similar issues.

    Author Comment

    There are similar error messages with other Adobe products, suites mostly, but also with Reader X. I've uninstalled and reinstalled twice, running Adobe's AdbeACleaner each time and rebooting. I installed from a licensed disk. One suggestion in one of the forums was to update to 10.1.3, which I did. I still get "internal error" when I try to invoke the shortcut or double-click on a pdf. And the program doesn't open.

    I copied this from admin events, application error 1000.

    Faulting application name: Acrobat.exe, version:, time stamp: 0x4cc5ebc0
    Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace5b9
    Exception code: 0x40000015
    Fault offset: 0x0005beae
    Faulting process id: 0xe2c
    Faulting application start time: 0x01cd78c032854e50
    Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
    Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
    Report Id: 7830f89c-e4b3-11e1-9d61-b8ac6fa97021

    and the same thing in XML:

    - <Event xmlns="">
    - <System>
      <Provider Name="Application Error" />
      <EventID Qualifiers="0">1000</EventID>
      <TimeCreated SystemTime="2012-08-12T19:25:27.000000000Z" />
      <Security />
    - <EventData>
      <Data>C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe</Data>
    LVL 37

    Accepted Solution

    Hi, can you try (re)installing the Visual C++ 2008 SP1 runtime?

    There is an error message about msvcr90.dll which is part of that.

    It's here:

    Author Closing Comment

    Thank you. I'll keep this at hand. I went through a tortuous route but finally got the damn thing working. Trick was to roll back with restore to the point just before I uninstalled V9, then uninstall that with the regular uninstall, then reboot, then run Adobe's AdbeArCleaner.exe, which gets registry entries regular uninstall misses. Then reboot. Then install version X (10) 10.0.0 from the install disk. Then reboot without trying to open the program first. Then download update 10.1.3 and install that. Reboot again. And finally it worked. Here's hoping it keeps working.

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