Outlook locks after running for hours/days

Posted on 2012-08-11
Last Modified: 2012-12-04
Please refer to this question. The problem I described several months ago was solved by running the repair option of scanpst. However, in the last two weeks the same problem has begun happening again and is now happening multiple times per day.

Symptoms are exactly the same -- the dialog boxes I pasted into that question are the ones I'm seeing again. However, this time scanpst doesn't solve the problem. Rebooting the system restores Outlook to operation -- but only until it locks up again.

I appreciate any suggestions. BTW, the pst file is 5.2GB.
Question by:Scott Helmers
    LVL 52

    Accepted Solution

    Check for any Drive HDD issues ... or could even be if the size gets too large.

    If its Outlook 2003 than you need to work below 2GB ..... even as Outlook 2007 and 2010 has larger specs but still if PST gets large possible chances of corruption .... i have my PST's around 3-5 GB and then get a new one to avoid issues.

    However if you could share some more information (Outlook and OS version?).
    Also if you have AV try to have exclusions for the PST file as it gets continuous update it sometimes scans and PST could possibly get corrupted :( (Have seen this many times)

    - Rancy
    LVL 89

    Assisted Solution

    by:John Hurst
    Try the following (based on the linked post):

    1. Only check one account automatically. Check the remaining accounts manually (Send/Receive) as desired. The point of this test is to see if checking multiple POP3 accounts automatically is the issue.

    2. From some google searches:  If you remove the ACT! address book, Outlook no longer locks up when the alarm window pops up. ... Version Reported: 2011,2010,2009,2008.

    3. Also from a google search:

    There are some useful comments in this link.

    4. Your PST file is very large. Consider archiving it to reduce the size of the PST file. Archives are kept locally alongside the PST file and are easily accessed and searched.

    .... Thinkpads_User
    LVL 30

    Author Comment

    by:Scott Helmers
    Thanks for the suggestions. My fault for forgetting to include version info:
    Windows 7 SP1
    Outlook 2010 (14.0.6112.5000 32-bit)
    I'm in the midst of archiving old folders to reduce pst file size.
    LVL 8

    Expert Comment

    It seems that your PST file is not very large, but has some problems.

    One solution is to make a new PST file, and then copy all the contents in the old PST file to the new one, to eliminate all possible errors in the old PST file.
    LVL 30

    Author Comment

    by:Scott Helmers
    Sorry for not being responsive -- I've been away.

    Given that I have opinions above that a 5 GB PST file is both "very large" and "not very large" I guess it's a fairly normal size.

    I have been running for the last week with Outlook disabled in ACT and Outlook didn't hang but 1) I was on vacation and the PC was snoozed most of the time, and 2) I can't run that way normally because the integration between ACT and Outlook is business critical.

    I'll keep monitoring the situation.

    BTW, thinkpads_user, I looked at your links but don't see anything directly relevant: I'm not using Outlook calendar events so that's not a factor; I doubt that AV is an issue because I've been running this version of Outlook and ACT for at least a year and the problem is intermittent; I haven't tried checking just one account automatically for the same reason -- I've been checking multiple accounts since day one.
    LVL 52

    Expert Comment

    by:Manpreet SIngh Khatra
    Good to know its working better ... keep us updated :)

    - Rancy

    Featured Post

    How to run any project with ease

    Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
    - Combine task lists, docs, spreadsheets, and chat in one
    - View and edit from mobile/offline
    - Cut down on emails

    Join & Write a Comment

    Get an idea of what you should include in an email disclaimer with these Top 5 email disclaimer tips.
    Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
    Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

    734 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    20 Experts available now in Live!

    Get 1:1 Help Now