Link to home
Start Free TrialLog in
Avatar of Scott Helmers
Scott HelmersFlag for United States of America

asked on

Outlook locks after running for hours/days

Please refer to this question. The problem I described several months ago was solved by running the repair option of scanpst. However, in the last two weeks the same problem has begun happening again and is now happening multiple times per day.

Symptoms are exactly the same -- the dialog boxes I pasted into that question are the ones I'm seeing again. However, this time scanpst doesn't solve the problem. Rebooting the system restores Outlook to operation -- but only until it locks up again.

I appreciate any suggestions. BTW, the pst file is 5.2GB.
ASKER CERTIFIED SOLUTION
Avatar of Manpreet SIngh Khatra
Manpreet SIngh Khatra
Flag of India image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of Scott Helmers

ASKER

Thanks for the suggestions. My fault for forgetting to include version info:
Windows 7 SP1
Outlook 2010 (14.0.6112.5000 32-bit)
I'm in the midst of archiving old folders to reduce pst file size.
It seems that your PST file is not very large, but has some problems.

One solution is to make a new PST file, and then copy all the contents in the old PST file to the new one, to eliminate all possible errors in the old PST file.
Sorry for not being responsive -- I've been away.

Given that I have opinions above that a 5 GB PST file is both "very large" and "not very large" I guess it's a fairly normal size.

I have been running for the last week with Outlook disabled in ACT and Outlook didn't hang but 1) I was on vacation and the PC was snoozed most of the time, and 2) I can't run that way normally because the integration between ACT and Outlook is business critical.

I'll keep monitoring the situation.

BTW, thinkpads_user, I looked at your links but don't see anything directly relevant: I'm not using Outlook calendar events so that's not a factor; I doubt that AV is an issue because I've been running this version of Outlook and ACT for at least a year and the problem is intermittent; I haven't tried checking just one account automatically for the same reason -- I've been checking multiple accounts since day one.
Good to know its working better ... keep us updated :)

- Rancy