I have created a Report in Crystal Reports 2011 that uses a .xlsx file as the database. I can open and view the report in Crystal Reports but when I try to open it through the BI Launch Pad I get:
The viewer could not process an event. The database logon information for this report is either incomplete or incorrect. 
---- Error code:0 [CRWEB00000119]
The permissions are set correctly to view the report.
I have tried every combination of username and password (from user that is trying to login to administrator passwords) with no success.
In the Crystal Report I set the connection as:
\\server\documents\thread gage usage\Thread Gage Usage.xlsx
This is the only report I have that uses an excel connection all others connect to a SQL Server database and work fine.
What step am I missing?