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do not have permission to run program on remote desktop

hi,

We just did a server swap on a software we use called global shop.  New server is VM server 2008R2 old server 2003R2. Old 2003 server is also a terminal server we have employees offsite that RDP in to use GS.  We are still using 2003R2 server as a terminal server for our offsite users.  Now the problem is RDP users gets an "do not have permission to access this program" error when they click on GS icon on desktop.  All permissions have been checked and all users have full permission to access the folder.  The error window shows the right path to new server but cannot not open.  Any ideas will be greatly appreciated.  Thank you.
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vt300
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vt300
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1 Solution
 
ShaxStoicCommented:
Sounds like you will need to install the software directly on the TS. Linking the shortcut of the installation to another computer will usually cause issues as software will need to refer to registry keys, etc on the computer it is installed on. Hope this helps.
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vt300Author Commented:
A client software was installed on the TS from cmd....change user /install.... change user /execute.  Shortcut was pinned in all users folder on TS. All users are set up as admin group and TS group.  Still getting error "do not have permission to access this program".
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ShaxStoicCommented:
Sorry, I know this is a silly question, but have you done a drill down of the folder structure permissions?
I once had a similar problem with Server 2003 and it turned out that the 3rd sub-folder in didn't acquire the inheritable the permissions from the parent folder which caused my issues. Another issue I had recently was with the ProgramData folder.
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JustinCommented:
Do you have any software restriction policies set?  (on purpose or accidentally)
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vt300Author Commented:
Thank you for all the replies.  I was able to fix the problem by just simply adding the path to the folder in local intranet.   Sometimes you just overlook things that simple.  Hope this will help others.  Thank you.
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JustinCommented:
Glad to hear you got it sorted.
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