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How to reinstall 3rd Party (GoDaddy) SSL Certificate on SBS 2008

Posted on 2012-08-12
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Last Modified: 2012-08-26
We are experiencing issues with our SBS 2008 this morning for an unknown issue which is preventing Exchange Information Store from starting.
I believe that the SSL Certificate or Cert Store is having issues so wanted to go about removing and re-adding our 3rd party certificate.
How do I do this?
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Question by:Flipp
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15 Comments
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38286415
SSL certs have nothing to do with IS not starting .....

What error do you get and any event ID in Event Viewer ?
Check ADtopology service is started

- Rancy
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Author Comment

by:Flipp
ID: 38286421
Log Name:      System
Source:        Service Control Manager
Date:          13/08/2012 1:28:42 PM
Event ID:      7031
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      NAME.DOMAIN.local
Description:
The Microsoft Exchange Transport service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7031</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-08-13T03:28:42.000Z" />
    <EventRecordID>758</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>NAME.DOMAIN.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Microsoft Exchange Transport</Data>
    <Data Name="param2">1</Data>
    <Data Name="param3">5000</Data>
    <Data Name="param4">1</Data>
    <Data Name="param5">Restart the service</Data>
  </EventData>
</Event>
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38286427
This error is for Transport service and not Information Store ?

- Rancy
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 38286429
Did you try to restart the Transport service ?
Can you try to reboot the server if possible ?

- Rancy
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38286431
Can you tell me which all Microsoft Exchange services arent running ?

A bit background of the issue as well ...

- Rancy
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Author Comment

by:Flipp
ID: 38286448
Both Information Store and Transport Services are not running. Everything was fine until this morning when a scheduled restart occurred. Unable to restart or start either services.

BPA just run to find following errorwhich may have something to do with errors:
"internal network adapter is not configured to register ip address in dns"

Server has dual NICs but we disable one NIC and assign static IP.
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38286453
Try to reboot the server ..... could be that NIC couldnt connect to DNS for some reason ?

- Rancy
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38286461
The reason why i said to restart the server was maybe that can fix the issue rather quickly than us trying to troubleshoot .... if it still doesnt comes up we will be doing that .

- Rancy
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Author Comment

by:Flipp
ID: 38286469
Yes, I had already restart a number of times this morning, but after seeing that IPv6 was unchecked in NIC I re-checked and will restart and let you know in a few minutes.
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Author Comment

by:Flipp
ID: 38286478
Ok, so issue is still here ..... and after a restart a bunch of services fail. I am unable to open Services console to see even.

I have logged with MS Support so I might wait for their callback and let you know issue once they have sorted.
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Expert Comment

by:Manpreet SIngh Khatra
ID: 38286489
Look Ipv6 isnt needed ... just check if in Advanced settings on the NIC you have the options for "register ip address in dns" is checked.

What is the error you get when try to restart IS and is ADTopology service working.

Are you able to do nslookup and ping the DC\GC ??

- Rancy
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 38286828
IPv6 may not be needed, but if you disable it you need to do it properly.  My suggestion is to keep it enabled.   See this article for further information.

http://blogs.technet.com/b/sbs/archive/2011/02/18/small-business-server-2011-slow-to-boot-and-several-services-fail-to-start.aspx

Jeff
TechSoEasy
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 38290020
@Rancy -- I'm curious... have you ever deployed a Small Business Server?  If so, when and how many?

Jeff
TechSoEasy
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Accepted Solution

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Flipp earned 0 total points
ID: 38318605
Hi All .... as it turned out the certificate itself had lost its settings to complete the handshake, so we needed to re-import and apply etc.
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Author Closing Comment

by:Flipp
ID: 38333839
Issue not resolved in troubleshooting, but had to reload certificate .
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