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Cisco Unified CallConnector Personal Client Dialing issues

I am having some issues getting the Unified CallConnector Personal client to make oubound calls.  I was able to install and configure it without any problems.  It finds the CallManager Express router without any issues.  The lines show up correctly.  I can pickup and hangup the lines.

Everything appears to work except that I can't make any calls with it.  I get a fast busy when trying to dial any number.  It almost appears as if it's not seeing the dial peers in the router.

Scenarios of what has been tried:
In Outlook 2010 32-bit edition.  I can go into Contacts, right-click on a contact and try to call a number.  I immediately get a fast busy.

In Internet Explorer on the toolbar.  I can click the pickup button to get dial tone.  Then input the number from the keyboard.  I get a fast busy.  I've also tried to pickup the line from Internet explorer, then input the number directly on the phone.  I get a fast busy.

I have found in the ccDialPlan.log file where the CallConnector is transforming dialed numbers and appending a +1 country code in front of every number.  If I try 92125551234 or 2125551234 it transforms it to +1 212 555-1234.  I don't have any translation patterns in the CME performing this function.  

It appears the dialing info is coming from the Windows 7 Phones & Modem section in control panel.  I don't see where it's forcing a +1.  I've also deleted the profile and rebuilt it.
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jplagens
Asked:
jplagens
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1 Solution
 
agonza07Commented:
Try this, just to isolate the issue.
https://supportforums.cisco.com/docs/DOC-9567

Also on the "Cisco Unified CallConnector" client you may need to make some adjustments to remove the country code.
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jplagensAuthor Commented:
Thanks for the assistance.  The link was able to solve my problem.

For others to reference in case the link doesn't work in the future:

In control panel under Phone and Modem,  I setup a dialing rule location for our main area code.  Then I edited the location.

General Tab
Under dialing rules
"When dialing from this location, use the following rules:"
To access an outside line for local calls, dial: 9
To access an outside line for long-distance calls, dial: 9

Area Code Rules Tab
I created a rule for all of the area codes in our city (3 to be exact)
When creating the area code rule I chose:
Prefixes section:
"Include all the prefixes within this area code"

Rules section:
Check "Include the area code"
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jplagensAuthor Commented:
Great feedback!  agonza07 fixed the issue for me!
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