Cisco Unified CallConnector Personal Client Dialing issues

Posted on 2012-08-12
Last Modified: 2012-08-13
I am having some issues getting the Unified CallConnector Personal client to make oubound calls.  I was able to install and configure it without any problems.  It finds the CallManager Express router without any issues.  The lines show up correctly.  I can pickup and hangup the lines.

Everything appears to work except that I can't make any calls with it.  I get a fast busy when trying to dial any number.  It almost appears as if it's not seeing the dial peers in the router.

Scenarios of what has been tried:
In Outlook 2010 32-bit edition.  I can go into Contacts, right-click on a contact and try to call a number.  I immediately get a fast busy.

In Internet Explorer on the toolbar.  I can click the pickup button to get dial tone.  Then input the number from the keyboard.  I get a fast busy.  I've also tried to pickup the line from Internet explorer, then input the number directly on the phone.  I get a fast busy.

I have found in the ccDialPlan.log file where the CallConnector is transforming dialed numbers and appending a +1 country code in front of every number.  If I try 92125551234 or 2125551234 it transforms it to +1 212 555-1234.  I don't have any translation patterns in the CME performing this function.  

It appears the dialing info is coming from the Windows 7 Phones & Modem section in control panel.  I don't see where it's forcing a +1.  I've also deleted the profile and rebuilt it.
Question by:jplagens
    LVL 20

    Accepted Solution

    Try this, just to isolate the issue.

    Also on the "Cisco Unified CallConnector" client you may need to make some adjustments to remove the country code.
    LVL 4

    Author Comment

    Thanks for the assistance.  The link was able to solve my problem.

    For others to reference in case the link doesn't work in the future:

    In control panel under Phone and Modem,  I setup a dialing rule location for our main area code.  Then I edited the location.

    General Tab
    Under dialing rules
    "When dialing from this location, use the following rules:"
    To access an outside line for local calls, dial: 9
    To access an outside line for long-distance calls, dial: 9

    Area Code Rules Tab
    I created a rule for all of the area codes in our city (3 to be exact)
    When creating the area code rule I chose:
    Prefixes section:
    "Include all the prefixes within this area code"

    Rules section:
    Check "Include the area code"
    LVL 4

    Author Closing Comment

    Great feedback!  agonza07 fixed the issue for me!

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