Unable to print from applications but notepad, mspaint, test page prints ok
Posted on 2012-08-13
Hello Fellow Members,
I have this strange problem wherein a user's system (XP 64 Bit) on the network can not print on any of the printers on the network except when the print job is sent from notepad, mspaint or if it is a test page. That is printing from MS Office, Notepad++, IE, etc doesnt work. The print server does not even log these jobs nor do I see them being sent to the printer on the user's workstation. The user was able to print fine till Friday and the problem cropped up today (Monday). Other users on the network are able to print fine.
I have established the following so far -
1) It is not a profile based issue. Even logging on as another user with full admin rights doesn't work.
2) Drivers do not seem to be a problem (have removed/re added the printer)
3) The print spooler service has been restarted on both - the user's machine and on the print server.
4) No windows updates have been installed at least since the beginning of August.
Look forward to your invaluable inputs.