one user is unable to connect to emails via exchange 2003 via multiple outlook clients.
Posted on 2012-08-13
I have a strange problem. I have one user who is unable to us an outlook client to connect to our exchange server - 2003 to pull his emails.
I've tried this on a couple of machines, outlook starts and then we get the following message.
Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.
I have tried two windows xp machines with Office 2007, and two windows 7 machines with office 2010. It connects and then crashes, I have tried starting outlook in safe mode and the problem still occurs. Its as if there is something that is in his calender/inbox/task list that is corrupt.
I can access his email account using outlook web access, this works, but really need to solve the problem why any outlook client crashes.
I've checked event viewer on the server and client machine and there is not anything in there that relates to the problem. I'm only getting this user with the problem and no other user is getting the problem.
Thanks in advance,