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one user is unable to connect to emails via exchange 2003 via multiple outlook clients.

Posted on 2012-08-13
Medium Priority
Last Modified: 2012-08-18
I have a strange problem. I have one user who is unable to us an outlook client to connect to our exchange server - 2003 to pull his emails.

I've tried this on a couple of machines, outlook starts and then we get the following message.

Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

I have tried two windows xp machines with Office 2007, and two windows 7 machines with office 2010. It connects and then crashes, I have tried starting outlook in safe mode and the problem still occurs. Its as if there is something that is in his calender/inbox/task list that is corrupt.

I can access his email account using outlook web access, this works, but really need to solve the problem why any outlook client crashes.

I've checked event viewer on the server and client machine and there is not anything in there that relates to the problem. I'm only getting this user with the problem and no other user is getting the problem.

Thanks in advance,
Question by:ranakular
  • 4

Author Comment

ID: 38287726
In event viewer. The message for outlook is:

Faulting application outlook.exe, version 12.0.6661.5003, stamp 4fa2a9e1, faulting module outlook.exe, version 12.0.6661.5003, stamp 4fa2a9e1, debug? 0, fault address 0x00a6d1db.

Another message:

The store C:\Documents and Settings\********\Local Settings\Application Data\Microsoft\Outlook\outlook.ost is being reconciled with the indexer for the following reason: The store was last opened on a different machine.

Author Comment

ID: 38287785
Its something to do with the users calender. A couple of users have reported that there outlook crashes when they try to access the users calender.

As part of troubleshooting, I moved everything from his inbox to another folder called inbox2. outlook didnt crash, as soon as I clicked on his calender, outlook discovered a problem. Any suggestions.

Accepted Solution

ranakular earned 0 total points
ID: 38288099
Problem resolved. I logged into outlook web access, luckly the user had only a handful of appointments due in the future. I deleted a those and the user was able to connect to outlook.
LVL 31

Expert Comment

ID: 38289707
Good find. Close the question and accept your last comment as the accepted solution.

Author Closing Comment

ID: 38307516
Troubleshooted the problem myself.

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