one user is unable to connect to emails via exchange 2003 via multiple outlook clients.

Posted on 2012-08-13
Last Modified: 2012-08-18
I have a strange problem. I have one user who is unable to us an outlook client to connect to our exchange server - 2003 to pull his emails.

I've tried this on a couple of machines, outlook starts and then we get the following message.

Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience.

I have tried two windows xp machines with Office 2007, and two windows 7 machines with office 2010. It connects and then crashes, I have tried starting outlook in safe mode and the problem still occurs. Its as if there is something that is in his calender/inbox/task list that is corrupt.

I can access his email account using outlook web access, this works, but really need to solve the problem why any outlook client crashes.

I've checked event viewer on the server and client machine and there is not anything in there that relates to the problem. I'm only getting this user with the problem and no other user is getting the problem.

Thanks in advance,
Question by:ranakular

    Author Comment

    In event viewer. The message for outlook is:

    Faulting application outlook.exe, version 12.0.6661.5003, stamp 4fa2a9e1, faulting module outlook.exe, version 12.0.6661.5003, stamp 4fa2a9e1, debug? 0, fault address 0x00a6d1db.

    Another message:

    The store C:\Documents and Settings\********\Local Settings\Application Data\Microsoft\Outlook\outlook.ost is being reconciled with the indexer for the following reason: The store was last opened on a different machine.

    Author Comment

    Its something to do with the users calender. A couple of users have reported that there outlook crashes when they try to access the users calender.

    As part of troubleshooting, I moved everything from his inbox to another folder called inbox2. outlook didnt crash, as soon as I clicked on his calender, outlook discovered a problem. Any suggestions.

    Accepted Solution

    Problem resolved. I logged into outlook web access, luckly the user had only a handful of appointments due in the future. I deleted a those and the user was able to connect to outlook.
    LVL 31

    Expert Comment

    Good find. Close the question and accept your last comment as the accepted solution.

    Author Closing Comment

    Troubleshooted the problem myself.

    Featured Post

    Too many email signature changes to deal with?

    Are you constantly being asked to update your organization's email signatures? Do they take up too much of your time? Wouldn't you love to be able to manage all signatures from one central location, easily design them and deploy them quickly to users. Well, you can!

    Join & Write a Comment

    Suggested Solutions

    Title # Comments Views Activity
    Script to mount exchange 2007 database 4 28
    SBS 2011 corrupt database 3 43
    exhange 2007, exchange 2013 9 17
    Exchange 2007 2 7
    Email statistics and Mailbox database quotas You might have an interest in attaining information such as mailbox details, mailbox statistics and mailbox database details from Exchange server. At that point, knowing how to retrieve this information …
    We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
    The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
    how to add IIS SMTP to handle application/Scanner relays into office 365.

    754 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    24 Experts available now in Live!

    Get 1:1 Help Now