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User with no existing session is getting a "Concurrent connection limit reached" error

Salonge asked
Last Modified: 2012-08-16
I have a Citrix Farm 6.5, Windows 2008 with 3 xenapp servers, a web server and a license server.  Within the past week, I have one user out of 70 who continues to get the message Concurrent connection limit reached on all three of the xenapp servers and the user is not logged into either server.  Is there anyway, I can remedy this problem without totally bringing down my servers since this is a medical facility that works all the time and cannot afford the downtime.

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