I am trying to encrypt a laptop hard drive with PGP Desktop and I am having problems with the single sign on feature. Basically when I set up the drive for the first time the single sign on feature is greyed out and I am unable to select it to encrypt the drive. I have looked at numerous pdf documents from Symantec and forums all over the place including this site but I cannot find what the issue may be.
I have gone through Article: Tech149470 (http://www.symantec.com/business/support/index?page=content&id=TECH149470
) and this does not seem to give me any help.
Do I have to setup the drive with a generic user account and then add the user? I have tried so much I don't know where else to look.
I have also looked at the LDAP settings on the PGP universal server but I can't see any problems with that part.
Any help would be much appreciated.