Problems using PGP Desktop and Single Sign on

Posted on 2012-08-13
Last Modified: 2012-08-21
Hi there,

I am trying to encrypt a laptop hard drive with PGP Desktop and I am having problems with the single sign on feature. Basically when I set up the drive for the first time the single sign on feature is greyed out and I am unable to select it to encrypt the drive. I have looked at numerous pdf documents from Symantec and forums all over the place including this site but I cannot find what the issue may be.

I have gone through Article: Tech149470 ( and this does not seem to give me any help.

Do I have to setup the drive with a generic user account and then add the user? I have tried so much I don't know where else to look.

I have also looked at the LDAP settings on the PGP universal server but I can't see any problems with that part.

Any help would be much appreciated.

Question by:RowlandITD
    1 Comment
    LVL 52

    Accepted Solution


    I administer PGP WDE 10 and we have SSO setup quite painless. Please read the admin guide first and check whether you configured the universal server for SSO. If greyed out, it seems as if you have a PGP policy in effect that does not have SSO enabled.

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